Client Account Manager

Miri Growth; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Join a dynamic performance marketing agency as a Client Account Manager, where you'll manage client relationships and drive user acquisition strategies. This role offers the chance to collaborate with creative professionals on exciting campaigns, enhancing your skills in a fast-paced environment. You'll be pivotal in ensuring client satisfaction and success, leveraging your expertise to foster strong partnerships. With a competitive salary and benefits, this is an opportunity to thrive in the app marketing industry while contributing to the growth of innovative mobile apps and games.

Benefits

Competitive salary with annual discretionary bonus

25 days annual leave rising to 28 with service

Private Healthcare

Generous training allowance

Regular team meetups and events

Enhanced Maternity/Paternity leave

Qualifications

• Experience in managing multiple workstreams and demands concurrently.
• Strong relationship skills with a focus on client satisfaction.

Responsibilities

• Build strong relationships with clients, acting as their main point of contact.
• Manage day-to-day workflows, ensuring smooth execution and client satisfaction.

Skills

Project Management

User Acquisition

Creative Marketing

Data Analysis

Relationship Management

Education

Qualifications in Performance Marketing

Experience in App Marketing

Tools

MS Office

Google Docs

Job description

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This range is provided by Miri Growth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Miri Growth

Miri is a performance marketing agency managing User Acquisition and Creative campaigns for mobile apps and games, particularly on Meta, TikTok, Google, ASA, and Ad Networks. We enable businesses to grow rapidly by acquiring valuable users through digital advertising. We offer the full-service range from creative design, campaign strategy, and execution, to ongoing campaign optimisation.

We’re a collaborative team of creative professionals working with some of the most exciting mobile games and apps out there. As demand for our services grows, we are expanding our team and seeking a Client Account Manager to help us deliver exceptional results for our expanding client base.

About the role:

As a Client Account Manager at Miri, you will play a pivotal role in managing the day-to-day client relationships, fostering a successful environment for our client/agency partnership to thrive. You will be responsible for delivering the contractual outputs while identifying opportunities to grow client accounts and strengthen the client relationship to secure Miri as a core agency partner for our clients.

This is an exciting opportunity to drive Creative and Paid Social User Acquisition (UA) strategies and lead high-scale performance marketing functions for our clients. You will play a key role in ensuring the success of our clients' performance marketing campaigns, collaborating with Miri’s UA and creative specialists to help our clients achieve their growth objectives through effective user acquisition strategies.

To be successful, you’ll have the following skills and competencies:

• Competent project management skills - experience in managing multiple workstreams and demands concurrently
• Demonstrated interest in, or practical qualifications in performance marketing and/or the use of channel tools
• Proven experience in User Acquisition and Creative Marketing within the app marketing industry
• Strong relationship skills
• A good working knowledge of how to interpret data to analyse, report, optimise and performance led decisions
• Demonstrate success in scaling app marketing campaigns across various channels (Meta, TikTok, Google, Video Ad Networks, Apple Search Ads, etc)
• Demonstrate understanding of Web-to-App strategies
• Enjoy building relationships, managing and working directly with clients
• Work autonomously managing your own workloads in a fast-paced, dynamic environment
• Proficiency using standard work tools such as MS office / Google Docs etc
• A passion for mobile apps and a desire to deepen your industry expertise

Attributes:

• You’ll be a reliable team member who can command the respect of internal and external stakeholders in relation to their knowledge and role on accounts.
• Be calm and methodical with good judgement of situations - knowing when to handle, and when to escalate to always champion a positive outcome that balances both agency and client.
• You’ll develop a positive agency culture by being passionate about the work we do and an advocate of Miri and our teams.

Your responsibilities will be:

Client Relationship Management

• Building strong relationships with clients, acting as their main point of contact and trusted advisor.
• Leading meetings with clear goals and follow-ups, showcasing Miri’s value and driving client retention and renewals.
• Understanding client businesses, industries, and competitors to identify growth opportunities.
• Managing day-to-day workflows, timelines, and deliverables, ensuring smooth execution and client satisfaction.
• Have a solid grasp of mobile app growth channels and stay on top of trends to recommend the best strategies.
• Confidently lead client conversations, leveraging internal experts when needed.
• Create and present clear plans and recommendations, ensuring all outputs are high-quality and client-ready.
• Drive channel relationships, working closely with sales reps to understand new product developments and surfacing relevant opportunities with clients.

Team & Project Management

• Support your own development and contribute positively to the team culture.
• Manage account financials, including forecasting, billing, and profitability.
• Work collaboratively across teams to align efforts with client goals.

Business Development

• Represent Miri in pitches, building trust in our capabilities.
• Spot and convert opportunities to grow existing accounts.
• Help shape and deliver account growth plans through consultative selling.
• Be proactive in supporting broader business needs as required.

What we offer:

• Competitive salary with annual discretionary bonus;
• 25 days annual leave rising to 28 with service;
• Private Healthcare with Vitality and Simply Health;
• Generous training allowance to support your continuous learning journey;
• Regular team meetups, events and socials;
• Enhanced Maternity/Paternity leave

Additional information:

Please note, the role is hybrid and travel to our London and Leeds offices will be required occasionally.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Other, and Strategy/Planning

• Industries

  Advertising Services

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