Client Account Management

PayByPhone; Liverpool; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Life insurance

Career growth and learning support

Job summary

PayByPhone in the UK is seeking a Client Account Manager to oversee a portfolio of partnership-based client accounts and drive growth in local markets, using research and on-the-ground insight. You will build and manage relationships with strategic partners, analyze data, and coordinate joint activities across the Salesforce CRM, while working in a hybrid arrangement across Northern England or Liverpool.

The role reports to the Commercial Director and offers a salary of £32,000-£35,000 with

Qualifications

• Experience in client or account management with a commercial mindset.
• Strong analytical skills to gather, analyse and present data clearly.
• Experience in building and managing external relationships, including with partners.
• Good working knowledge of Microsoft Office; familiarity with Salesforce.
• Educated to degree level or equivalent experience.

Responsibilities

• Manage a portfolio of partnership-based client accounts, providing an efficient, responsive service.
• Grow PayByPhone’s presence and transaction volumes in your markets, against agreed targets.
• Carry out local area research, using data and on-the-ground insight, to understand client areas and identify opportunities.
• Act as a liaison between PayByPhone and our strategic partners, building relationships and coordinating joint activity.
• Identify and progress new business opportunities, keeping our CRM (Salesforce) accurate and up to date.
• Contribute to broader UK Commercial projects as required.

Skills

Account management

Relationship building

Data analysis

CRM familiarity

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Excel

Job description

About PayByPhone

At PayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.

Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines.

About The Role

Location: Northern England or Liverpool (Hybrid)

Employment type: Full-Time, Permanent

Reports to: Commercial Director

The purpose of the Client Account Manager’s role is to manage a portfolio of partnership-based client accounts and grow PayByPhone’s presence and transaction volumes in key local markets, using local area research to identify and progress new opportunities, and acting as a key point of contact with our strategic platform partners.

Who We Are Looking For

• Client & Account Management: Experience in client or account management and relationship building, with a commercial, opportunity-spotting mindset

• Analytical Skills: Able to gather, analyse and present data clearly and concisely

• Partner Relationships: Confident building and managing external relationships, including with strategic partners

• Self-Motivated & Organised: Able to manage a portfolio of client accounts independently

• Systems: Good working knowledge of Microsoft Office; familiarity with a CRM such as Salesforce

Key Responsibilities

• Manage a portfolio of partnership-based client accounts, providing an efficient, responsive service.

• Grow PayByPhone’s presence and transaction volumes in your markets, against agreed targets.

• Carry out local area research, using data and on-the-ground insight, to understand client areas and identify opportunities.

• Act as a liaison between PayByPhone and our strategic partners, building relationships and coordinating joint activity.

• Identify and progress new business opportunities, keeping our CRM (Salesforce) accurate and up to date.

• Contribute to broader UK Commercial projects as required.

Required Qualifications

• Experience in client or account management and relationship building, with a commercial, opportunity-spotting mindset

• Strong analytical skills: able to gather, analyse and present data clearly and concisely

• Experience of building and managing external relationships, including with partners

• Good working knowledge of Microsoft Office; familiarity with a CRM such as Salesforce

• Experience in parking or technology desirable

• Understanding of the local authority market desirable

• Project management skills desirable

• Educated to degree level or equivalent experience

What We Offer

Compensation: The expected salary range for this role is £32,000 - £35,000. Final compensation will be based on factors such as experience, skills, qualifications, and internal equity.

Private Healthcare: Available to all permanent employees effective Day 1, with no waiting period as well as optional dental coverage.
Pension scheme: All permanent employees get access to our pension scheme with 5% employer contribution
4x Life insurance: All permanent employees are covered under our life insurance

Career Growth & Learning Support: Opportunities for professional development, continuous learning, and career progression.

Working at PayByPhone

We operate in a world that’s constantly evolving — and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:

• Make things happen
• Stay curious
• Work together
• Have fun
• See through our customers’ eyes

These principles shape how we collaborate, innovate, and deliver on our commitments.

We’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.

PayByPhone is committed to providing accommodation throughout the recruitment process. If you require accommodation, please reach out to us at [e-mail].

Want to see our values in action? Visit our Instagram and LinkedIn. Curious about the story behind our values? Head over to our About Us page to learn more.