Senior Account Manager - Financial Services

Trust Payments Ltd; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Dynamic fintech environment

Flexible work arrangements

Wellness initiatives including mental‑

Annual, volunteering, and birthday off

Job summary

Trust Payments in London or Harrogate is seeking a Senior Account Manager for Financial Services. You will manage a portfolio of top revenue-generating clients, including lenders, debt collection agencies and insurers, and work with Commercial colleagues to deepen sector expertise.

You will own retention and growth, develop pricing proposals, spot cross-sell opportunities, and lead Account Business Reviews while coordinating with Product, Data, Finance, Legal, Compliance and Risk.

Qualifications

• Experience in Account Management within the Payments industry.
• Track record of growing accounts through cross-selling and upselling with strong retention.
• Clear and persuasive communication in client meetings and business reviews.
• Ability to present compelling proposals and navigate complex client conversations.
• Problem-solving in a dynamic, client-facing environment.
• Quickly learn new technologies and apply them in customer-facing settings.

Responsibilities

• Be the main commercial contact for your portfolio of key accounts.
• Understand clients' payments strategy and support adoption of Trust Payments products.
• Develop and maintain account plans to strengthen relationships and maximise revenue.
• Plan 12–18 months ahead to ensure long-term revenue growth.
• Create pricing proposals that work for clients and the business.
• Identify cross-sell and upsell opportunities within your portfolio.

Skills

Account management

Payments industry

Client relationship

Cross-selling

Negotiation

Communication

Job description

Company Description: Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Find out more at www.trustpayments.com .

Trust Payments has an exciting opportunity for aSenior Account Manager- Financial Services to join their team.

Location: London, UK or Harrogate, UK

Salary: Competitive + Benefits

Job Type: Full-Time, Permanent

How will you make an impact in this role?

The Role:

You manage a portfolio of our top revenue-generating clients within the Financial Services sector, including Lenders, Debt Collection Agencies, and Insurance Providers. As part of our growing team, you work alongside Commercial colleagues to deepen our sector expertise and strengthen our position in this market. You take responsibility for the retention and growth of your accounts. You build a deep understanding of each client's business goals and translate that understanding into plans that connect directly with the Trust Payments product suite. This role calls for commercial insight and genuine business acumen in a sector where trust and compliance shape every conversation.

What We Expect of You, Day To Day:

• You are the main commercial point of contact for your portfolio of key accounts.
• You understand your clients' payments strategy and support the adoption of Trust Payments products and services.
• You build and maintain account plans that strengthen relationships, support long-term retention, and maximise revenue potential.
• You think 12–18 months ahead, not just quarter to quarter.
• You secure long-term revenues for your book by developing pricing proposals that work for both the client and the business.
• You identify cross-sell and upsell opportunities within your portfolio and develop proposals that clients value and support.
• You coordinate Account Business Reviews, sharing insight into client processing, surfacing opportunities, and resolving challenges together with the client.
• You track your portfolio's performance against quarterly volume, revenue, and cross-sell targets.
• You work closely with Product, Data, Finance, Legal, Compliance, and Risk teams to resolve client queries and bring upsell opportunities to life.
• You support and mentor junior colleagues as an experienced member of the team.
• You share client insight with the business to help shape new features and keep us ahead of the market.
• You represent Trust Payments at marketing and industry events, building client relationships and our standing in the Financial Services sector.

Qualifications

• You have experience in Account Management within the Payments industry, ideally with exposure to Financial Services clients.
• You have a track record of growing accounts, both volume and revenue, through cross-selling and upselling, with retention that leads to genuine client advocacy.
• You communicate clearly and build relationships with people at every level of a client organisation.
• You present clearly and persuasively, whether in client meetings or Business Reviews.
• You solve problems efficiently and adapt well in a dynamic, varied environment.
• You learn new technologies quickly and apply them effectively in a customer-facing setting.
• You're a collaborative team member who supports shared goals, not just your own portfolio.

We offer comprehensive benefits to support our team members and their families' well-being.

Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth
• Flexible work arrangements tailored to role requirements and business needs
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
• Robust compensation package, including pension scheme, healthcare plans, and life assurance
• Regular corporate events fostering team cohesion and company culture
• Diverse company culture and global working environment

• Continuous professional development and career advancement opportunities

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Get a glimpse into the exciting world of TrustPayments through:

• Our Careers Page
• Our LinkedIn Life Pages

Additional Information:

Trust Payments is an Equal Opportunities Employer

We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.

Automated Assessment Notice

Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions.