Account Manager

Profitero, inc; Winnersh; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary

Bonus program

Healthcare

Life assurance

Pension scheme

Cycle to work

25 days off plus holidays

Gym membership discount

Social events

Employee referral scheme

Personal development plans

Profitero+ Hero scheme

Job summary

Profitero+ is seeking an Account Manager to grow our branded Enterprise client base. You will be the primary liaison for a portfolio of FMCG brands, working closely with the Account Director to expand relationships and upsell Profitero+'s SaaS solutions.

Based in the UK and operating in a hybrid role from Winnersh Triangle, Reading, this position requires 2+ years in account management, a client-focused, commercial mindset, and fluency in English.

Qualifications

• 2+ years of account management experience, preferably in SaaS or tech.
• Experience with FMCG brands or ecommerce is advantageous.
• Excellent communication and active listening skills.

Responsibilities

• Manage a portfolio of branded accounts and act as primary contact.
• Drive ROI and renewals for Profitero+ service.
• Upsell new features and manage commercial relationships.
• Develop expertise on Profitero+ offerings and competitive landscape.
• Coordinate product demos, training, and meetings with clients.

Skills

Account management

SaaS sales

Customer relationship

English proficiency

Communication skills

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

Gainsight CRM

Job description

About Profitero+

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.

Come and be a part of our fast-paced, entrepreneurial culture and next stage of growth.

Location:
Hybrid role based in Winnersh Triangle, Reading, UK.

Overview

As an Account Manager you will be responsible for developing our growing branded Enterprise customer base. You will engage in collaboration with a rapidly expanding portfolio of FMCG brands acting as a direct point of contact, working closely with your Account Director across this portfolio of brands.

As the face of Profitero+, it will be down to you to build strong relationships with your assigned key contacts and contribute towards the expansion of our network across the customer’s organisation.

The role is the pivotal interface between our customers and Profitero++ service teams. You will therefore build expertise quickly and establish an internal network that you can call on as and when required. This position requires a highly organised, motivated and productive self-starter with 2+ year’s experience in account management. If you’re customer focused, have a commercial nature, a desire to develop your sales experience, and you’re looking to build a career with a global SaaS eCommerce company, this would be a great opportunity for you.

Profile

You will have some experience of working with targets in an FMCG and/or technology-based sales environment, ideally in the eCommerce vertical. Working in a fast-paced company you will have the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving environment.

Responsibilities

• Ensuring client portfolio gets ROI from their Profitero+ service leading to satisfaction and uncontested renewals
• Responsible for the commercial relationship across a portfolio of customers, upselling new features where appropriate

• Main point of contact for a portfolio of branded accounts and aligned internal teams
• Developing a high level of expertise of Profitero+’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
• Driving usage of Profitero+’s service across client organisation, managing regional and local market clients
• Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s benefits/capabilities

Qualified candidates will possess

• Preference for a degree in a business/marketing related field
• Must have at least 2+ years of customer account management experience either within a SaaS company
• Experience of digital commerce and/or an understanding of the eCommerce industry
• Must demonstrate excellent communication (written and oral) and active listening skills
• Must speak and write in English fluently
• Outstanding organisational skills and ability to multitask to prioritise and manage workflow
• Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
• Positive and enthusiastic outlook toward the attainment of sales and marketing goals
• Goal driven – strong desire to exceed expectations

In addition, the following will be an advantage

• Previous BDR, sales, account management experience in the FMCG and/or tech sector is highly desired
• Knowledge of other European languages would be useful: German, French, Spanish
• Experience of working with Salesforce and Gainsight CRM

The above lists are not exhaustive, and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

Why you want to work at Profitero+

We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

Compensation

We hire only the best and provide the compensation, benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

Our package include

• competitive base salary
• competitive bonus, employee healthcare
• life assurance
• group income protection
• dental care plan
• eye care scheme
• 24-hour on-line GP
• company pension
• cycle to work scheme
• 25 days off + bank holidays + birthdays off + 2 reflection days off
• reduced gym membership
• social events
• employee referral scheme
• personal development plans
• Profitero+ Hero scheme

Profitero+ is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero+ recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.