Client Account Executive FTC

Liverpool Experience Campus; West Kirby; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Enhanced holiday scheme

Excellent pension scheme

Premium health care policy

Enhanced maternity/paternity/adoption

Occupational sick pay

Free onsite parking

Travel pass scheme

Cycle to Work scheme

Employee Reward Platform

Dedicated wellbeing strategy

Mental Health First Aiders on site

Job summary

Liverpool Experience Campus is seeking a ticketing and events administrator to support the coordination of shows and concerts. You will work with clients, promoters and internal teams to ensure accurate setup across the ticketing system and back-office processes.

The role involves managing manifests, allocations, and timely delivery of tickets, while liaising with marketing to promote events and ensure VIP and general audience needs are met.

Qualifications

• Proven time management and organisational abilities.
• Strong customer service mindset with client-facing experience.
• Proficient ICT skills and comfortable with ticketing systems.
• Familiar with relevant software tools used in events and venues.

Responsibilities

• Develop relationships with clients, organisers and promoters to understand business requirements.
• Coordinate with internal teams for each event to ensure information is collected for setup.
• Assist with setting up shows/events in the ticketing system and online channels.
• Create manifests and allocate capacity for events and concerts.
• Confirm ticket allocations with promoters/clients and ensure timely delivery to customers.
• Collaborate with Marketing to display accurate event information and promotions.

Skills

Time management

Organisational skills

Customer service

ICT skills

Tools

AudienceView

TQ Lite Ticketing

Job description

Liverpool Experience Campus is where extraordinary events and careers come to life. Located on Liverpool s iconic waterfront, our connected campus brings together award winning venues, on-site hotels, Ticket Quarter ticketing agency and a team of talented professionals who are passionate about creating unforgettable experiences.

At Liverpool Experience Campus our people are our greatest asset. We take pride in creating a supportive workforce with a range of benefits available to our colleagues, including:

• An enhanced holiday scheme which increases with length of service.
• An excellent pension scheme is available.
• Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• An excellent occupational sick pay scheme.
• Free onsite parking right in the heart of the city centre.
• Travel pass scheme.
• Cycle to Work scheme.
• Employee Reward Platform.
• A dedicated wellbeing strategy to support staff when at work.
• 25 Qualified Mental Health First Aiders on site.

At Liverpool Experience Campus, you ll be part of a team that is dedicated to making a real difference. Some of our key achievements and ongoing initiatives include:

• Disability Confident Employer.
• Sunflower Friendly Business.
• Member of the Fair Employment Charter.
• Real Living Wage employer.
• Social value impact plan - last year we contributed over £6.4m.
• Green Meeting s Gold Standard.
• Sustainability Strategy.
• Positively influencing biodiversity - we have 3 on-site beehives.
• Carbon Neutral Campus.
• Accessibility Strategy.
• AccessAble Guide.

About the Role

We're looking for someone who has:

• Developed time management skill.
• Organisational skills.
• Developed Customer Service skillset.
• Developed ICT Skills.

Main duties of this role include:

• Develop relationships with clients, organisers and promoters to have a clear understanding of the clients business requirements, by building and maintaining positive relationships.
• Liaise with the Client, Promoter/Event Organiser, Event Planning Team, Sales Team and Business Development Team for each event to ensure that all relevant information is received in order to set up and manage each event.
• Assist with the set up and enabling of shows/events on the ticketing system and online to ensure that all events on sale through the Box Office are set up correctly to the agreed schedule and that the required information is available to all relevant parties.
• Create and update manifests for each relevant event to ensure the agreed capacity/allocation for the event/concert is maintained
• Liaise with the promoter/client to ensure that all requested ticket allocations are confirmed, and ticket stock is received in sufficient time to ensure that all ticket stock received is secure and audited and that tickets are sent to customers in sufficient time or made available for collection at the venue box office.
• Inform the client of sales figures, customer details, seat deals etc. and to be proactive in negotiating to increase allocations as and when required, to ensure client is kept up to date throughout the lifecycle of the event including supplying and agreeing the settlement figures for the event with the client at the close of the event.
• Liaise with the Marketing and Promotions Teams to ensure that all correct event information is displayed on the relevant websites and in all marketing material.
• Assist with the management of any day to day issues and activities relating to The LEX Liverpool Ticketing Department to ensure presentation, accurate and efficient administration, office organisation and daily control of the main box office sales areas.
• Process ticket sales and reservations using AudienceView and TQ Lite Ticketing System.

Values

At Liverpool Experience Campus, our values shape every moment of how we work together. One Big Team means we collaborate, support each other and celebrate shared success. Take The Initiative empowers our people to be proactive and confident in making things happen. All Welcome reflects our commitment to inclusion, ensuring every colleague and visitor feels respected and valued. And with Every Moment Matters, we focus on delivering exceptional experiences - for our city and each other.

Equality, Diversity & Inclusion

We believe our strength lies in the diversity of our people. At Liverpool Experience Campus we re proud to champion equality, inclusion and belonging, creating an environment where every individual feels respected, valued and is encouraged to be themselves.

We strongly encourage and welcome applications from suitably qualified candidates from individuals of all backgrounds and identities regardless of age, disability, gender reassignment, marriage or civil partnership status, race, religion or belief, sex or sexual orientation.