Client Account Executive FTC

Liverpool Experience Campus; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Enhanced holiday scheme

Premium health care policy

Pension scheme

Onsite parking

Travel pass scheme

Cycle to Work scheme

Employee Reward Platform

Wellbeing strategy

Job summary

Liverpool Experience Campus invites applications for a Client Account Executive. You will develop relationships with clients, promoters and organisers, coordinate event setups on our ticketing platform, and manage allocations and settlements to maximise sales.

Role involves coordinating with marketing, sales and event planning teams to ensure accurate event details across all channels, maintaining manifests, and delivering excellent customer service at scale.

Qualifications

• Experience building and maintaining client relationships.
• Ability to liaise with promoters, event planners and internal teams.
• Proven track record in coordinating events and tickets from setup to sale.
• Strong communication and negotiation skills.
• Able to manage multiple events and client allocations with accuracy.

Responsibilities

• Develop relationships with clients, organisers and promoters to understand business requirements.
• Liaise with Client, Promoter, Event Planning Team, Sales Team and Business Development Team for each event.
• Assist with setup of shows/events on the ticketing system and online for accurate sales.
• Create and update manifests ensuring correct capacity and allocations.
• Inform clients of sales figures and negotiate allocations as needed.
• Manage event files with contracts, layouts, and settlement details.
• Coordinate with Marketing to display correct event information across channels.
• Ensure all points of sale have full event/venue information before presales.

Skills

Client relationship management

Stakeholder management

Event coordination

Sales support

Negotiation

Communication skills

Time management

Organisational skills

ICT skills

Tools

AudienceView

TQ Lite Ticketing System

Job description

We're looking for someone who has,

• Develop relationships with clients, organisers and promoters to have a clear understanding of the clients' business requirements, by building and maintaining positive relationships.
• Liaise with the Client, Promoter/Event Organiser, Event Planning Team, Sales Team and Business Development Team for each event to ensure that all relevant information is received in order to set up and manage each event.
• Assist with the set up and enabling of shows/events on the ticketing system and online to ensure that all events on sale through the Box Office are set up correctly to the agreed schedule and that the required information is available to all relevant parties. This will include creating the venue, seating layout, configuration of event, adding price charts and designing, applying ticket template, and gathering all marketing and promotional information in relation to the event and venue.
• Create and update manifests for each relevant event to ensure the agreed capacity/allocation for the event/concert is maintained
• Liaise with the promoter/client to ensure that all requested ticket allocations are confirmed, and ticket stock is received in sufficient time to ensure that all ticket stock received is secure and audited and that tickets are sent to customers in sufficient time or made available for collection at the venue box office.
• Create and maintain an event file for each event to include official confirmation details of the event contract, approved seating layout, manifest, agreed allocations, final settlement details and all other relevant information relating to the event and venue to ensure all relevant information relating to the event and venue are stored and recorded accurately.
• Inform the client of sales figures, customer details, seat deals etc. and to be proactive in negotiating to increase allocations as and when required, to ensure client is kept up to date throughout the lifecycle of the event including supplying and agreeing the settlement figures for the event with the client at the close of the event.
• Liaise with the Marketing and Promotions Teams to ensure that all correct event information is displayed on the relevant websites and in all marketing material.
• To check that tickets are available at all points of sale and that all points of sale have full event/venue information prior to presales and onsales.
• Monitor the LEX Liverpool Ticketing Department to ensure they always provide a consistently high level of care and courtesy to customers and visitors and that customer enquiries are responded to appropriately.
• Assist with the management of any day to day issues and activities relating to The LEX Liverpool Ticketing Department to ensure presentation, accurate and efficient administration, office organisation and daily control of the main box office sales areas on event days.
• Sell and promote with enthusiasm, all shows/events on sale and any other miscellaneous sales managed by LEX Liverpool Ticketing Solutions, to ensure a high level of customer service is maintained at all times and sales are maximised.
• Process ticket sales and reservations using AudienceView and TQ Lite Ticketing System.
  A developed time management skill for juggling high volumes of requests and understanding the importance of each one.
• Ability to prioritise work.
• Organisational skills to manage and maintain a volume of events and promoters with numerous requests.
• Developed Customer Service skillset.
• Developed ICT Skills.

The ideal candidate will have experience of

• The Events Sector
• Ticketing Systems
• Experience in the sales industry, We highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, we’re looking for someone who:
• Emotional intelligence
• Resilience
• Influencing
• Internal / External Stakeholder management
• Confidence
• Excellent Verbal and Written Communication
• Conflict Resolution
• Innovation and Creativity

If you are a hardworking and committed professional ready to contribute to our continued success, we’ll love to hear from you. Join us at Liverpool Experience Campus and be part of something extraordinary.

Liverpool Experience Campus is where extraordinary events and careers come to life. Located on Liverpool’s iconic waterfront, our connected campus brings together award winning venues, on‑site hotels, Ticket Quarter ticketing agency and a team of talented professionals who are passionate about creating unforgettable experiences. Home to a convention centre, 11,000‑capacity arena and multi‑hall exhibition centre, we deliver world class conferences, exhibitions, concerts, cultural events and corporate gatherings. We provide seamless event solutions that attract audiences from across the UK and beyond. Proudly owned by Liverpool City Council, we exist to bring people together through culture, creativity, innovation and shared experiences. Whether you’re welcoming guests, delivering events, driving ticket sales or supporting our operations behind the scenes, you’ll play a vital role in shaping memorable moments and showcasing one of the UK’s most vibrant destinations.

We are currently looking for a Client Account Executive to join our team.

Company Benefits

At Liverpool Experience Campus our people are our greatest asset.

• An enhanced holiday scheme which increases with length of service.
• An excellent pension scheme is available.
• Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• An excellent occupational sick pay scheme.
• Free onsite parking right in the heart of the city centre.
• Travel pass scheme.
• Cycle to Work scheme.
• Employee Reward Platform.
• A dedicated wellbeing strategy to support staff when at work.
• 25 Qualified Mental Health First Aiders on site.

At Liverpool Experience Campus, you’ll be part of a team that is dedicated to making a real difference.

Key Achievements and Ongoing Initiatives

• Disability Confident Employer.
• Sunflower Friendly Business.
• Member of the Fair Employment Charter.
• Real Living Wage employer.
• Social value impact plan - last year we contributed over £6.4m.
• Green Meeting’s Gold Standard.
• Sustainability Strategy.
• Positively influencing biodiversity – we have 3 on‑site beehives.
• Carbon Neutral Campus.
• Accessibility Strategy.
• AccessAble Guide.

At Liverpool Experience Campus, our values shape every moment of how we work together. One Big Team means we collaborate, support each other and celebrate shared success. Take The Initiative empowers our people to be proactive and confident in making things happen. All Welcome reflects our commitment to inclusion, ensuring every colleague and visitor feels respected and valued. And with Every Moment Matters, we focus on delivering exceptional experiences – for our city and each other.

Equality, Diversity & Inclusion

We believe our strength lies in the diversity of our people. At Liverpool Experience Campus we’re proud to champion equality, inclusion and belonging, creating an environment where every individual feels respected, valued and is encouraged to be themselves.