Clerical Officer

Betsi Cadwaladr University Health Board

Abergele

On-site

GBP 18,000 - 24,000

Full time

8 days ago

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Job summary

Betsi Cadwaladr University Health Board (BCUHB) requires an administrative officer to support busy hospital services in North Wales. You will maintain patient case notes, support clinics, and manage mail and visitor reception in a fast-paced environment.

Fluent Welsh at minimum Level 3 is essential, with GCSE maths and English, data protection knowledge, and strong computer skills. The role involves prioritising tasks under deadlines and working within the administration team.

Qualifications

GCSE Maths and English are required.
Experience in a busy office/call centre environment.
Knowledge of data protection and patient confidentiality.
Excellent communication with all levels of staff.
Ability to work to strict deadlines and prioritise tasks.

Responsibilities

Maintain case notes in the department in good condition and repair damaged notes as required.
Compile case notes for new patient attendees at clinic.
Collect and distribute patient case notes or urgent items manually when required.
Retrieve and return hospital case notes from other departments on request.
Set up own work area and prioritise workload as needed.
Open and prioritise incoming mail and distribute.
Receive and direct visitors and answer queries professionally.
Register patients on arrival and complete registration process.

Skills

Welsh speaker

Office experience

Data protection

Prioritisation

Computer skills

Education

GCSE Maths & English

Tools

WPAS

Hospital systems

Job description

Job Overview

To provide a comprehensive high level, efficient, accurate and prompt administrative service to all stakeholders by assisting in the smooth running of the service. As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

The ability to speak Welsh is essential for this post

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Main duties of the job

To maintain case notes in the department in good condition and repair damaged notes as and when required.
Compile case notes for new patient attendees at clinic.
Collect and distribute patient case notes or urgent items manually when required to and from other areas of the hospital.
Retrieve and return hospital case notes from other departments within the hospital as and when requested by the medical staff.
Assist in setting up own work area as appropriate
Open and prioritise incoming mail ensuring distribution to the appropriate person.
To receive and direct visitors and relatives in a professional and courteous manner at all times and assist in answering queries.
On patient's arrival in the department, on a one to one basis, go through registration process with patient.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

Please see the full job description and personal specification attached within the supporting documents

Person specification

English

Essential Criteria