Clerical Officer / Receptionist

NHS Scotland; Saltcoats; On-site; GBP 20,000 - 25,000; Part time

Job summary

NHS Scotland is seeking a Clerical Officer / Receptionist to join the North Ayrshire Adult Community Mental Health Service. This role involves providing clerical support and managing reception duties at the Three Towns Resource Centre in Saltcoats. Candidates should have relevant qualifications and strong communication skills, with a commitment to confidentiality and excellent IT proficiency.

Qualifications

• Educated to 'O' Grade / Standard Grade Credit or National 5 in English and Maths.
• Possess an SVQ Level II qualification in Administration or equivalent experience.
• Excellent communication skills and adherence to confidentiality.

Responsibilities

• Provide comprehensive clerical support and reception service.
• Manage electronic filing systems and maintain confidentiality.
• Assist the North Ayrshire Adult Community Mental Health Service.

Skills

Communication

Confidentiality

Keyboard skills

Education

SVQ Level II in Administration

O Grade / Standard Grade Credit or National 5 in English and Maths

Tools

Microsoft Office

Job description

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NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are

NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website -

Position

An exciting opportunity has arisen for a Clerical Officer / Receptionist based at Three Towns Resource Centre, Saltcoats.

What You Will Do

You will provide a comprehensive, confidential clerical support and reception service to the North Ayrshire Adult Community Mental Health Service within the Mental Health Services Directorate, North Ayrshire Health & Social Care Partnership.

For further information on the role please click the link below to view the job description

Knowledge, Training And/or Experience Required To Do The Job

• You will be educated to ‘O’ Grade / Standard Grade Credit or National 5 in English and Maths, possess an SVQ Level II qualification in Administration or equivalent experience and have a recognised IT qualification in Microsoft Office packages.
• Previous experience working within a reception area is desirable.
• You will also have accurate keyboard skills, experience of electronic filing systems management and have a working knowledge of Microsoft Office packages including Word, Excel, Outlook, Teams and PowerPoint).
• Experience of working within an NHS environment and understanding of NHS inter-disciplinary networks are desirable.
• You will have excellent communication skills both verbal and written, have the ability to adhere to strict maintenance of confidentiality with a knowledge/understanding and compliance of General Data Protection Regulation (GDPR) and the flexibility to adapt to changes and last minute demands.
  
  

For further information on the requirements for the role please click the link below to view the person specification

Hours

17.5 per week, working Monday to Friday - 1.30 pm to 5.00 pm.

Driving Licence/Car Ownership

A car licence/car ownership is desirable for this role.

If you would like to find out more about the role, please contact Kate Wylie on [phone] or alternatively at

Additional Information For Overseas Candidates

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form. The Recruitment Team are unable to answer individual queries at application stage about this, please visit for further information.

Additional Information For Candidates

You should apply for this post by completing the application process on JobTrain.

• DO NOT upload a CV as this will not be used for shortlisting purposes.
• Posts close at midnight on the indicated date. Late applications will not be accepted.
• For help to complete an application on JobTrain, please follow this link:
• To view our accessibility statement, please follow this link:
• Please note that our correspondence method is by email, therefore please ensure you enter your email address accurately.
• Please check your email regularly (including junk folders) and also your JobTrain account for updates.
• Please contact JobTrain Candidate Support Hub : - for advice and support with any system issues.
• We recommend using the Internet Browser “Google Chrome” or “Microsoft Edge” when using JobTrain.
• Once you have submitted your application form you will be unable to make any amendments.
• Some of our vacancies are for internal candidates only. If you are a staff member, please ensure you update your JobTrain profile to reflect that you are employed by NHS Ayrshire and Arran.
• Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
  
  

NHS Ayrshire and Arran has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is, without exception, granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at

We are unable to provide sponsorship for bank contracts.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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