Clerical Officer/Receptionist

NHS Scotland; Lochgilphead; On-site; GBP 20,000 - 25,000; Full time

Job summary

NHS Scotland is seeking a full-time administrative professional for the medical records team at Mid Argyll Community Hospital. The role involves reception duties, audio typing, and effective management of patient referrals in a busy healthcare environment. Strong organisational and communication skills are essential, and familiarity with NHS systems is beneficial but not mandatory, as training will be provided.

Qualifications

• Previous administrative experience required.
• Knowledge of confidentiality and safe handling of information/GDPR is essential.
• Knowledge of NHS systems would be advantageous.

Responsibilities

• Reception duties for the main hospital and A&E department.
• Audio typing of clinical correspondence.
• Referral management and clinic appointments.

Skills

Excellent keyboard skills

Organisational skills

Communication skills

Confidentiality knowledge

Telephone manner

Tools

Microsoft Office

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

We are recruiting within the medical records team at Mid Argyll Community Hospital, supporting effective clinical care by providing an efficient medical records and reception service to patients, clinicians, nursing and AHP staff. This post involves reception duties for the main hospital and the A&E department, referral management, dealing with waiting lists and the appointing of clinics in line with the Patient Access Policy. You will provide audio typing of clinical correspondence to AHPs and specialist nurses and general work within the medical records department.

You should be a self motivated person with ability to prioritise workload and exercise initiative and flexibility. You should also possess excellent keyboard, organisation and communication skills as well as a good working knowledge of Microsoft Office. Knowledge and experience of a hospital environment would be advantageous, as would knowledge of NHS systems and processes, however training will be provided.

Previous administrative experience and knowledge of confidentiality and safe handling of information/GDPR is required. You should have the ability to work as a member of a team and on your own initiative, with minimal supervision.

A good telephone manner and experience with the public is essential. A high level of concentration and accuracy is required.

This is a full-time post of 37 hours per week, to be worked Monday to Friday, in accordance with service requirements.

Informal enquiries to: Kathleen Young, Administrative Services Manager, Tel: [phone]/email: [e-mail]

Recruitment team can be contacted by e-mailing [e-mail]

Please quote Jobtrain reference 218214 on all correspondence

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

ADDITIONAL INFORMATION FOR CANDIDATES

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for short listing purposes
• Posts close at midnight on the indicated date
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
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• Once you have submitted your application form you will be unable to make any amendments
• Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork