Clerical Officer/Receptionist

Leeds Teaching Hospitals NHS Trust; Cross; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Job security

Flexible working

Pension scheme

Cycle to work

Annual leave (salary sacrifice options

Job summary

Leeds Teaching Hospitals NHS Trust is seeking a diligent administrative/reception candidate to provide a high-standard clerical service within the department. You will receive, check, and process patient documents and data, acting as the first point of contact for patients and visitors.

The role includes contributing to a professional admin service and supporting the Trust’s values and service commitments. The team emphasises patient-centred care, collaboration with staff, and ongoing training

Qualifications

• High standards of clerical/reception service in a hospital setting.
• Ability to process documentation and enter information into IT systems.
• Clear and respectful communication with patients, colleagues and stakeholders.
• Willingness to undertake training and develop skills.

Responsibilities

• Receive and check documentation and patient information according to guidelines.
• Be the first point of contact for patients and visitors to the department.
• Provide administrative/clerical support to the department/team.
• Contribute to delivering a high standard of service to patients, staff and Trust departments.

Skills

Interpersonal skills

Communication skills

Multitasking

Teamwork

Customer service

Tools

IT systems

Job description

Job Summary

To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies.

Job Description

For questions about this job, contact:

Name: Madison Calvert
Position: Supervisor
Email: [e-mail]
Shortlisting Date: 24-09-2026
Interview Date: 30-09-2026

Job Summary

To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies.

The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required.

To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments.

Why you should join our Team

Come and join our diverse workforce and become part of The Leeds Way sharing our vision and values.

Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.

At Leeds Dental Hospital we aim to be a fair, inclusive and supportive CSU with positive caring teams who are champions of the Leeds Way values. Our Trust values of being kind, open and honest, responsible and one team, make us different from other Trusts and we see this as a strength, as well as a responsibility. We offer employees a range of value propositions such as job security, possible flexible working, pension scheme, cycle to work scheme, option to purchase additional annual leave, salary sacrifice scheme + more

What You Will Bring To The Role

The candidate will bring a professional, organised and positive approach to the role, with the ability to work independently while also contributing effectively as part of a team. They have strong interpersonal and communication skills, enabling them to communicate clearly and respectfully with patients, colleagues and stakeholders. They are able to multitask and prioritise effectively in a busy environment, while managing their workload efficiently and working within agreed departmental guidelines. They are also willing to undertake any training required, including learning a range of Patient Administration and other systems, demonstrating a commitment to developing their skills and supporting the needs of the service.

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

• Kind
• Open and Honest
• Responsible
• One Team

All our actions and endeavours will be guided and evaluated through these values

We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

Application guidance: We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.