Assistant Patient Services Co-ordinator

Leeds Teaching Hospitals NHS Trust; Cross; On-site; GBP 24,000 - 32,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an organised administrator to join the Inpatient Neurosciences Team at Leeds General Infirmary. You will coordinate inpatient pathways across Neurosurgery, Spinal Surgery and Pain Management and support MDT processes to ensure safe, efficient patient care.

The role requires excellent organisational and communication skills, experience with electronic patient administration systems, and the ability to supervise administrative staff where needed.

Qualifications

• Experience coordinating complex administrative processes and patient pathways.
• Excellent organisational skills with ability to prioritise deadlines.
• Strong communication with patients, clinicians and managers.
• Experience using electronic patient administration systems and databases.
• Ability to monitor activity, identify issues and escalate appropriately.
• Experience supporting multidisciplinary teams and promoting collaboration.
• Commitment to data quality, confidentiality and information governance.

Responsibilities

• Coordinate inpatient pathways across Neurosurgery, Spinal Surgery and Pain Management.
• Support MDT processes and maintain accurate patient records.
• Monitor service activity and contribute to service improvements.
• Ensure compliance with Trust policies and standards.
• Supervise and develop administrative staff as required.

Skills

Administrative coordination

Organisation

Communication

Electronic patient records

Multidisciplinary teamwork

Customer service

Staff supervision

Job description

Job Summary

An exciting opportunity has arisen to join the Inpatient Neurosciences Team at Leeds General Infirmary. The post-holder will provide a high-quality administrative and patient pathway service across Neurosurgery, Spinal Surgery and Pain Management, supporting the delivery of safe, efficient and patient-centred care.

Job Description

For questions about this job, contact:
Name: Elizabeth Mountain
Position: PSC
Email: [e-mail]
Phone number: 01134673274
Shortlisting Date: 15/9/26
Interview Date: 24/9/26

An exciting opportunity has arisen to join the Inpatient Neurosciences Team at Leeds General Infirmary. The post-holder will provide a high-quality administrative and patient pathway service across Neurosurgery, Spinal Surgery and Pain Management, supporting the delivery of safe, efficient and patient-centred care.

Working closely with clinical and operational teams, you will coordinate inpatient pathways, support MDT processes, maintain accurate patient records and information systems, monitor service activity, and help ensure patients progress smoothly through their care journey. You will also support service improvement initiatives, ensure compliance with Trust policies, and provide supervision and support to administrative staff where required.

This is a varied and rewarding role requiring excellent organisational, communication and problem-solving skills, with the ability to prioritise competing demands in a busy acute hospital environment.

Why you should join our Team

The Centre for Neurosciences is a large, dynamic and supportive department delivering specialist services to patients across the region. Our MDT administrative team is friendly, collaborative and committed to living The Leeds Way values of being patient-centred, fair, collaborative, accountable and empowered. You will be joining a team where your contribution is valued and where you will work alongside experienced colleagues who are keen to support and develop one another.

What makes our team special is the opportunity to be closely involved in multidisciplinary working that has a real impact on patient outcomes. We offer a welcoming team culture, structured induction, ongoing training and opportunities to develop your skills within a complex and rewarding clinical environment. If you are looking for a role where no two days are the same and where your work makes a genuine difference, we encourage you to apply.

What You Will Bring To The Role

We are looking for an organised, proactive, and patient-focused individual who can thrive in a busy healthcare environment. You will bring:

• Experience coordinating complex administrative processes and patient pathways.
• Excellent organisational skills with the ability to prioritise competing demands and meet deadlines.
• Strong communication skills and the ability to work effectively with patients, clinicians, managers, and external organisations.
• Experience maintaining accurate records and using electronic patient administration systems and databases.
• The ability to monitor activity, identify issues, and escalat
• Experience supporting multidisciplinary teams and working collaboratively across professional boundaries.
• A commitment to delivering excellent customer service and resolving complex enquiries professionally and sensitively.
• The ability to supervise, support and develop administrative staff, promoting a positive team culture.
• Strong attention to detail and a commitment to data quality, confidentiality, and information governance standards.
• A flexible and proactive approach, with a focus on continuous improvement and delivering high-quality patient care.

This role is ideal for someone who enjoys working at the heart of a busy specialist service and wants to make a real difference to the patient experience.

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

• Responsible
• Open and Honest
• One Team
• Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our Priorities

• People
• Improvement and Innovation
• Partnerships
• Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.