Clerical Officer - Modern Apprenticeship

NHS Ayrshire & Arran; Wideopen; On-site; GBP 26,696 - 28,988; Full time

Benefits offered by this job

On-the-job training

Work towards SCQF Level 5 qualification

Support from workplace buddy

Job summary

NHS Ayrshire & Arran is offering a Modern Apprentice position in Business and Administration starting on 18 August 2026. The apprenticeship is targeted at individuals aged 16 to 24 and includes on-the-job training and support, leading to a nationally recognized SCQF Level 5 qualification.

Applicants will engage in various clerical duties and will receive guidance from a dedicated coach while networking with other apprentices. This is an excellent opportunity for motivated individuals interested in developing a career in administration.

Qualifications

• No prior experience necessary; this apprenticeship welcomes school leavers.
• Must be aged between 16 and 24 years on 1 August 2026.

Responsibilities

• Perform general reception duties.
• Sort and distribute incoming and outgoing mail.
• Conduct general admin tasks such as photocopying and filing.
• Handle enquiries face-to-face or by telephone.
• Maintain appointment systems.
• Prepare orders for supplies to ensure adequate stock levels.

Skills

Strong communication skills

Customer service skills

IT skills

Ability to understand procedures

Education

Proficiency at SCQF Level 5/National 5

Job description

About the Role

Modern Apprentice in Business and Administration – NHS Lanarkshire

Key Details

• Locations: Various sites across NHS Lanarkshire
• Wage: Band 2 (£26,696 – £28,988)
• Duration: Fixed‑term 12 months starting 18 August 2026, 36 hours per week (part‑time hours available with pro‑rated salary)
• Eligibility: Applicants must be aged 16 to 24 years on 1 August 2026 (or up to 29 for those with a disability or care experience). Must demonstrate proficiency at SCQF Level 5/National 5.

What We Offer

• On‑the‑job training to develop business and administrative skills
• Work towards a SCQF Level 5 qualification in Business and Administration with New College Lanarkshire, leading to a nationally recognised qualification
• Support from a dedicated workplace buddy, a Job Coach from the in‑house Employability Team and regular networking sessions with other apprentices

What We’re Looking For

• Highly motivated and committed individuals eager to join the apprenticeship programme
• Strong communication, customer service and IT skills, and the ability to understand procedures and processes
• Interest in administrative roles and a positive attitude towards work and professional development

Duties as a Clerical Officer May Include

• General reception duties
• Sorting and distributing incoming and outgoing mail
• General admin tasks such as photocopying, emailing and filing
• Handling enquiries face‑to‑face or by telephone from the public, patients and external agencies
• Maintaining appointment systems – resolving disputed appointment times, offering new appointments and re‑arranging existing ones
• Preparing orders for stationery, supplies and sundries to ensure adequate stock levels (e.g. purchase orders, pre‑printed stock orders)

No Prior Experience Necessary

This apprenticeship welcomes applicants with limited work experience, including school leavers.

How to Apply

• Please complete our online application form.
• For more information about the role and the application process, you can join one of our online MS Teams sessions.

Contact Information

Nicole Grant – Senior Employability Advisor/Job Coach Lead – [e-mail]

Nicole McMillan – Recruitment Process – [e-mail] (state job title and reference in the subject)

Equality, Diversity and Inclusion

In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make‑up of our society. Every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experience or any other dimension that can be used to differentiate people.

Care‑experienced applicants are people who have lived with foster parents or kinship carers, or who have lived in a residential children’s setting or secure unit.