Trainee (Apprentice) Medical Secretary

St. Helens and Knowsley Teaching Hospitals NHS Trust; Knowsley; On-site; GBP 19,000 - 23,000; Full time

Job summary

Mersey West Lancashire NHS Trust is offering an Apprenticeship for an Apprentice Medical Secretary on a 23-month programme, site-based, with a Level 3 Business Admin Apprenticeship.

You will work with experienced colleagues, receive comprehensive training in medical secretarial practice, and progress to a Band 3 Medical Secretary on satisfactory completion.

Qualifications

• GCSE English and Maths minimum requirement.
• Qualification to be gained: Level 3 Business Admin (Annex 21).
• Ability to communicate clearly with a range of people.
• Willingness to undertake NHS policies and training.
• Good keyboard and MS Office skills.

Responsibilities

• Support medical secretarial practice and clinical correspondence.
• Assist with patient administration and telephone enquiries.
• Carry out office-based duties and prioritise tasks.
• Participate in apprenticeship learning activities and projects.

Skills

Excellent communication skills

Good keyboard skills

Prioritise own workload

Clear communication with diverse teams

Teamwork

Education

GCSE English and Maths at grade C/4

Level 3 Business Admin (Annex 21)

Tools

Microsoft Office

Job description

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

Apprentice Medical Secretary

37.5 Hours per Week | 23-Month Apprenticeship Programme | Site-Based Role

Are you looking to start a rewarding career within the NHS while gaining a recognised qualification?

We are delighted to offer an exciting opportunity for an Apprentice Medical Secretary to join our team within the Clinical Support Services Division. This apprenticeship provides the opportunity to gain valuable skills, knowledge and experience whilst working towards a Level 3 Business Admin Apprenticeship.

This is a full-time, site-based training position and is ideal for an enthusiastic individual with excellent communication and organisational skills who is keen to develop a career in healthcare administration

Interview date to be confirmed

About the Role

As an Apprentice Medical Secretary, you will work alongside experienced administration professionals and receive comprehensive training in all aspects of medical secretarial practice. You will support the delivery of an efficient and high-quality administrative service, assisting with clinical correspondence, patient administration processes, telephone enquiries and a variety of office-based duties.

Throughout the apprenticeship programme, you will develop the skills and knowledge required to become a competent Medical Secretary whilst gaining practical workplace experience and completing your qualification.

This role offers a genuine career development pathway. Subject to:

• Successful completion of the Level 3 Business Admin Apprenticeship
• Achievement of all apprenticeship requirements
• Successful completion and sign-off of the Medical Secretary competency framework

the post holder will progress into a substantive Band 3 Medical Secretary position.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Detailed job description and main responsibilities

Apprenticeship Information

This post is offered under Agenda for Change Annex 21 arrangements, meaning salary will be paid in accordance with Annex 21 throughout the apprenticeship period. On successful completion of the apprenticeship and competency framework, the salary will progress to the substantive Band 3 Medical Secretary rate.

As part of the apprenticeship, there is an expectation that the successful candidate will actively participate in a range of learning activities, workplace projects, departmental tasks and training opportunities. These activities will enable you to gain the knowledge, skills and behaviours required to meet both apprenticeship standards and the competency requirements of the Medical Secretary role. Opportunities will be provided across the service to ensure sufficient evidence can be gathered for qualification and competency completion.

The successful candidate will be required to work on-site and will be expected to attend all apprenticeship training, mandatory training and departmental learning activities as part of the role.

If you are motivated, eager to learn and interested in building a career in healthcare administration, we would love to hear from you.

Person specification

Our values

Essential criteria

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential criteria

• Minimum entry requirement. Educated to GCSE Grade C/4 in English and Maths and/or equivalent qualification. For those with an education, health and care plan or legacy statement, the Apprenticeship's English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is equivalent to the English qualification for those whose primary language is BSL
• Qualification to be gained over the period of the apprenticeship: Level 3 Business Admin (Annex 21)

Knowledge & Experience

Essential criteria

• Able to communicate with a range of people, in a way that is clear and understood.
• Demonstrate an ability to work as part of a teamwork to achieve a common goal.
• Can plan, organise, and effectively prioritise tasks to achieve the required objectives.
• Can effectively manage own time and activity to meet deadlines.
• Demonstrates an understanding of the NHS.
• Microsoft Office experience
• Ability to work as part of a team

Skills

Essential criteria

• Excellent communication skills
• Ability to manage / prioritise own workload
• Good keyboard skills
• Ability to use own initiative
• Capability to adapt to most situations
• Reliable and conscientious

Desirable criteria

• Good interpersonal skills

Other

Essential criteria

• Will be gained over the period of the apprenticeship to obtain: Comply with Trust policies and procedures at all times (Annex 21)
• Ability and willingness to undergo further training for the post

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact