Clerical Officer - Imaging

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 19,000 - 23,000; Full time

Job summary

Walsall Healthcare NHS Trust is seeking a clerical assistant for the Imaging Department. The role involves providing efficient administration, handling patient information and departmental inquiries, and supporting the delivery of a diagnostic imaging service.

Applicants should have NHS admin experience, GCSE English, and an NVQ2 in Admin or Customer Service. The post requires 37.5 hours weekly with rota evenings/weekends.

Qualifications

• Minimum GCSEs including English as a subject.
• NVQ Level 2 in Administration or Customer Service or equivalent.
• Experience in NHS environments is desirable.

Responsibilities

• Provide clerical support to Imaging Department and respond to enquiries.
• Maintain patient information accuracy and confidentiality.
• Process imaging referrals and manage files and records.
• Deal with day-to-day queries from public and hospital departments.
• Work on a rota including evenings and weekends.

Skills

Prioritisation

Time management

Excellent communication

Organisation

Flexible working

Education

GCSE English

NVQ Level 2 in Admin or Customer Service

Tools

CRIS

Office IT

Job description

The successful applicant should be able to provide efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting, in accordance with Trust policies and procedures and preferably with knowledge of CRIS . To ensure that all patient information is correct and to deal with day to day enquiries from both the general public and other hospital departments in a courteous, efficient and timely manner.

The post is for 37.5 hours/week which include evening and weekend work on a rota basis.

Main duties of the job

WALSALL HEALTHCARE NHS TRUST

Pay Scale: AfC Payband 2

The post holder will participate in, promote and maintain efficient and effective delivery of a Diagnostic Imaging service throughout the Trust, whilst maintaining a quality service.

Applicants must possess:

A minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years.Business and Administration Level 2 is desirableDemonstrate excellent prioritisation and time management skills and adaptability.Have excellent communication skillsGood organisation skillsFlexible working approach

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job responsibilities

Principal DutiesThe post holder must be competent in administration support.Planning, organising and prioritising own workload whilst accepting direction and delegation from the Administration Manager.Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients.Requesting necessary items, information or services from other departmentsResponding promptly and appropriately to all external and internal telephone queries.Providing clerical support as assigned.Communicating appointments or examination information to patients or carers.Exercising judgment to record and report all relevant information as appropriate.Maintaining confidentiality and adhering to all organisational policies relating to the job.Responsible for processing imaging referrals as assigned.Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards.Processing detail relating to patients and staff promptly and in organised and accurate manner.Receiving and handling of telephone calls according to established policies of professional telephone etiquette. Receiving, welcoming and directing visitors as they arrive in the department.

Person Specification

QUALIFICATIONS

• Good standard level of education (GCSE or equivalent) in four subjects, one to be English
• NVQ level 2 (or equivalent) in Administration or Customer Service, or equivalent experience

EXPERIENCE

• Have previous experience of working within an office environment
• Good organisational skills

KNOWLEDGE

• Good IT knowledge
• Experience of working in a busy Radiology department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.