Clerical Officer - Imaging | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 19,000 - 23,000; Full time

Job summary

Walsall Healthcare NHS Trust is seeking a Clerical Officer for the Imaging Department to provide efficient administrative support in a busy hospital setting.

You will handle day-to-day enquiries, manage referrals and patient records, and coordinate with clinicians and other departments. The role requires accuracy, confidentiality and a flexible approach to rota shifts including evenings and weekends. Experience in NHS admin is desirable.

Qualifications

• Minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years.
• Business and Administration Level 2 is desirable.
• Demonstrate excellent prioritisation and time management skills and adaptability.
• Excellent communication skills and good organisational abilities.
• Flexible working approach.

Responsibilities

• Provide efficient, effective clerical support to the Imaging Department.
• Handle day-to-day enquiries from the public and other hospital departments.
• Process imaging referrals and maintain patient records accurately.
• Maintain confidentiality and adherence to policies.
• Receive, direct and respond to telephone queries and visitors.

Skills

Excellent communication skills

Strong organisational skills

Prioritisation & time management

Flexible working

Education

Business and Administration Level 2

Tools

CRIS

Job description

Clerical Officer - Imaging | Walsall Healthcare NHS Trust

The successful applicant should be able to provide efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting, in accordance with Trust policies and procedures and preferably with knowledge of CRIS . To ensure that all patient information is correct and to deal with day to day enquiries from both the general public and other hospital departments in a courteous, efficient and timely manner.

The post is for 37.5 hours/week which include evening and weekend work on a rota basis.

WALSALL HEALTHCARE NHS TRUST

Pay Scale: AfC Payband 2

The post holder will participate in, promote and maintain efficient and effective delivery of a Diagnostic Imaging service throughout the Trust, whilst maintaining a quality service.

Applicants must possess:

• A minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years.
• Business and Administration Level 2 is desirable
• Demonstrate excellent prioritisation and time management skills and adaptability.
• Have excellent communication skills
• Good organisation skills
• Flexible working approach

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

• The post holder must be competent in administration support.
• Planning, organising and prioritising own workload whilst accepting direction and delegation from the Administration Manager.
• Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients.
• Requesting necessary items, information or services from other departments
• Responding promptly and appropriately to all external and internal telephone queries.
• Providing clerical support as assigned.
• Communicating appointments or examination information to patients or carers.
• Exercising judgment to record and report all relevant information as appropriate.
• Maintaining confidentiality and adhering to all organisational policies relating to the job.
• Responsible for processing imaging referrals as assigned.
• Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards.
• Processing detail relating to patients and staff promptly and in organised and accurate manner.
• Receiving and handling of telephone calls according to established policies of professional telephone etiquette.
• Receiving, welcoming and directing visitors as they arrive in the department.

This advert closes on Monday 16 Nov 2026