Clerical Officer - Imaging

Walsall Healthcare; Walsall; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

NHS pension

Staff accommodation where available

Job summary

Walsall Healthcare NHS Trust is seeking a clerical assistant to provide efficient support to the Imaging Department within a general office setting. The role is 37.5 hours per week and includes an evening and weekend rota.

Applicants should have NHS administration experience or related office experience, GCSE English and NVQ Level 2. The post pays AfC Band 2 with a focus on accurate record handling and patient communications.

Qualifications

• GCSE (four subjects) including English
• NVQ Level 2 in Administration or Customer Service
• Good IT knowledge and administrative skills

Responsibilities

• Provide clerical support to the Imaging Department in a general office setting.
• Deal with day-to-day enquiries from the public and other hospital departments in a courteous, efficient manner.
• Process imaging referrals and maintain patient records confidentially and accurately.
• Maintain confidentiality and adhere to organisational governance and policies.

Skills

Administrative support

Communication skills

Prioritisation

Education

GCSE English and four subjects

NVQ Level 2 in Administration or Customer Service

Tools

CRIS

Job description

View or apply for Walsall Healthcare NHS Trust jobvacancies.

Why not try our Jobs-by-Email service to be sent alertsabout new vacancies as they are advertised? Our recruitment system also helps you manage the progress of your application including saving your draft applications, in additionto managing your interviews, and ID/DBS check appointments.

Should you have any queries for the resourcing team, they are available from 8am to 5pm, Monday to Friday. To get in touch please call 01922 656161.

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Job overview

PREVIOUS APPLICANTS NEED NOT APPLY

The successful applicant should be able to provide efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting, in accordance with Trust policies and procedures and preferably with knowledge of CRIS . To ensure that all patient information is correct and to deal with day to day enquiries from both the general public and other hospital departments in a courteous, efficient and timely manner.

The post is for 37.5 hours/week which include evening and weekend work on a rota basis.

Main duties of the job

WALSALL HEALTHCARE NHS TRUST

Pay Scale: AfC Payband 2

The post holder will participate in, promote and maintain efficient and effective delivery of a Diagnostic Imaging service throughout the Trust, whilst maintaining a quality service.

Applicants must possess

• A minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years.
• Business and Administration Level 2 is desirable
• Demonstrate excellent prioritisation and time management skills and adaptability.
• Have excellent communication skills
• Good organisation skills
• Flexible working approach

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Principal Duties

• The post holder must be competent in administration support.
• Planning, organising and prioritising own workload whilst accepting direction and delegation from the Administration Manager.
• Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients.
• Requesting necessary items, information or services from other departments
• Responding promptly and appropriately to all external and internal telephone queries.
• Providing clerical support as assigned.
• Communicating appointments or examination information to patients or carers.
• Exercising judgment to record and report all relevant information as appropriate.
• Maintaining confidentiality and adhering to all organisational policies relating to the job.
• Responsible for processing imaging referrals as assigned.
• Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards.
• Processing detail relating to patients and staff promptly and in organised and accurate manner.
• Receiving and handling of telephone calls according to established policies of professional telephone etiquette.
• Receiving, welcoming and directing visitors as they arrive in the department.

Person specification

QUALIFICATIONS

• Good standard level of education (GCSE or equivalent) in four subjects, one to be English
• NVQ level 2 (or equivalent) in Administration or Customer Service, or equivalent experience

EXPERIENCE

• Have previous experience of working within an office environment
• Good organisational skills

KNOWLEDGE

• Good IT knowledge
• Experience of working in a busy Radiology department

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

• Application screening: Your application will be reviewed against the person specification
• Interview: Typically, a panel interview with competency-based and values-based questions
• Assessment: Role-dependent assessments may include practical tasks or presentations
• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications.

Name Carrie Birkett Job title Administration Manager Email address [e-mail] Telephone number 01922 721172 Additional information

Further information please contact Carrie Birkett on 01922 721172 ext. 6076.