Clerical Officer

NHS Scotland; Kilmarnock; On-site; GBP 21,000 - 25,000; Part time

Job summary

NHS Scotland is seeking a Clerical Officer for the Health Records Department at University Hospital Crosshouse. This 12-month fixed-term role involves maintaining confidential patient records, data entry, and managing appointments using the electronic Patient Management System.

You will provide reception support, answer calls, and adapt to shift patterns to meet service demands. SVQ Level 2 or HNC in BA/IT or equivalent experience is essential.

Qualifications

• SVQ Level 2 or HNC in Business Administration / IT or equivalent experience is essential.
• Experience in administrative roles within a healthcare setting is advantageous.

Responsibilities

• Maintain and file patient records and data.
• Record patient-related data and book appointments via the Patient Management System.
• Provide reception services and answer telephones.
• Relay messages and support flexible service delivery to meet demand.

Skills

Data entry

Telephone skills

Organisational skills

Customer service

Education

SVQ Level 2 or HNC in Business Administration / Information Technology

Tools

Patient Management System

Job description

NHS Scotland

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland. In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way. To find out more about NHS Ayrshire and Arran please visit our website -

Position

An exciting opportunity has arisen for a Clerical Officer based within the Health Records Department at University Hospital Crosshouse. This post is offered on a fixed-term basis for 12 months.

Hours

36.00 hours per week. Monday 08:30am -15:45 = 6.5 hours 45 min break
Tuesday 08:30am - 16:45 = 7.5 hours 45 min break
Wednesday 08:30am - 16:45 = 7.5 hours 45 min break
Thursday 08:30am - 16:45 = 7.5 hours 45 min break
Friday 08:30am - 16:15 = 7 hours 45 min break

You will also be required to participate in a shift rotation which includes working evening shifts:
Monday 08:30am -15:45 = 6.5 hours 45 min break
Tuesday 12noon -8pm = 7.5 hours 30 min break
Wednesday 12noon -8pm = 7.5 hours 30 min break
Thursday 12noon -8pm = 7.5 hours 30 min break
Friday 08:30am - 16:15 = 7 hours - 45 min break

What You Will Do

Duties include the maintenance and filing of patient confidential records, recording patient related data, admissions and booking out-patient appointments using the electronic Patient Management System. Providing reception services, answering telephones and relaying messages. You should be able to work flexibly in order to meet service demands.

Knowledge, Training And/or Experience Required For This Post

SVQ Level 2 or HNC in Business Administration / Information Technology or equivalent experience is essential.

If you would like to find out more about the role, please contact Donna Hunt, Referral Management Service Manager at [e-mail].

Right to Work / Certificates of Sponsorship

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack. It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form. NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks. We are unable to provide sponsorship for Band 2 posts or bank contracts.