Clerical Officer - Haematology

NHS Greater Glasgow & Clyde; Glasgow; On-site; GBP 20,000 - 26,000; Part time

Job summary

NHS Greater Glasgow and Clyde is hiring a clerical support staff member for the Anticoagulation Service. This role involves providing high-quality administrative and clerical support, managing patient details, and improving service efficiency. Successful candidates will contribute to the care of patients undergoing Warfarin therapy and support a diverse and inclusive team.

Qualifications

• Experience in a clerical or administrative role is preferred.
• Ability to manage high volumes of calls and provide quality service.
• Strong organizational skills necessary for handling patient data.

Responsibilities

• Provide administrative support and manage clerical tasks for the Anticoagulation service.
• Handle patient referrals and maintain accurate records.
• Assist in developing and optimizing operational procedures.

Skills

Clerical support

Telephone handling

Report printing

Information management

Training support

Tools

DAWN AC system

CHI/TrakCare

SCI Gateway

Job description

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About NHS Greater Glasgow and Clyde

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across various clinical and non-clinical roles. We provide acute hospital, primary, community, and mental health services to over 1.15 million people, expanding to a wider population of 2.2 million when regional and national services are included.

Position Details

The shift pattern for this position is Monday - Friday. Please note the salary is Pro Rata for part-time hours.

About the Anticoagulation Service

The Glasgow & Clyde Anticoagulation Service offers comprehensive assessment and treatment for approximately 5,000 patients on Warfarin therapy. Services are provided in hospital and community settings throughout Greater Glasgow and Clyde, including domiciliary visits for housebound patients.

Role Responsibilities

• Provide high-quality clerical support to ensure the efficiency of the anticoagulation service.
• Handle a high volume of telephone calls politely and efficiently.
• Print reports from the DAWN AC system as required.
• Relate information to internal and external referrers.
• Manage stationery and computer supplies in the work area.
• Support and train new staff while maintaining own duties.
• Assist in developing working procedures.
• Access CHI/TrakCare, SCI Gateway, and clinical portals to facilitate internal referrals and ensure patient details are accurate.
• Provide comprehensive administrative and clerical support for the service.
• Manage filing and scanning in a timely and efficient manner.

Further contact details can be found within the Candidate Information Packs. NHS Greater Glasgow and Clyde encourages applications from all community sections, promoting a culture of inclusion and diversity.

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