Clerical Officer

The Christie NHS Foundation Trust; Manchester; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a motivated individual for a clerical support role in the Radiology department. Responsibilities include patient registration, appointment scheduling, and managing imaging processes using PACS. The ideal candidate should possess strong IT skills and organizational capabilities, demonstrating both enthusiasm and a commitment to high-quality service delivery in a team-oriented environment. This is a fantastic opportunity to contribute to a vital healthcare service.

Qualifications

• Knowledge of IT, strong organizational and communication skills required.
• Ability to work autonomously and as part of a team.
• Enthusiastic and committed to delivering high-quality service.

Responsibilities

• Accurate patient registration on the radiology computer system.
• Computerized booking and scheduling of appointments.
• Exporting and importing radiology imaging using PACS.
• Clerical duties in a demanding environment.
• Receiving and directing patients at reception.

Skills

IT knowledge

Organizational skills

Communication skills

Tools

Radiology Information System

PACS

MEDWAY

Clinical Web Portal

Job description

About the Role

The post holder will provide clerical support within specified areas of the Radiology department which includes CT, MRI, X-ray, Ultrasound and PACS (Picture Archiving and Communication System) services on a rotational basis.

The Radiology Department at The Christie NHS Foundation Trust are looking to recruit an enthusiastic, self‑motivated, and approachable individual to work within our busy, friendly team. The role involves providing reception and other clerical support within a team based in the Department of Radiology, rotating through MR, CT, X-ray, Ultrasound and PACS (Picture Archiving and Communication System) departments.

The successful candidate should have knowledge of IT with good organisational and communication skills, be enthusiastic and committed to helping deliver a high‑quality service. The candidate should be hard‑working and capable of working on their own initiative as well as enjoy working as part of the team to maintain a high standard of service.

Responsibilities

• Ensure that patients are accurately registered on the radiology computer system and that all required information is available for their attendance.
• Undertake computerised booking and scheduling of appointments; determine that resource requirements are available for the appointment type; check patient preparation criteria; distribute patient instructions along with the appointment letter.
• Provide importing and exporting of radiology imaging using the PACS and other associated systems.
• Undertake a variety of clerical duties required in a demanding and challenging department.
• Schedule and book appointments using the Radiology Information System and distribute Radiology examination literature to patients, ensuring any previous examinations are retrieved and ready for the radiographers prior to the appointment.
• Receive patients at reception, inform appropriate staff of their arrival and deal with any concerns the patient might have.
• Directly book appointments – negotiate future appointments with the patient on a face‑to‑face basis using the electronic diary.
• Ensure patient appointments are given within agreed target times and follow agreed escalation policies when appropriate.
• Receive requests through both the electronic Order Comms system and paper requests; continuously review and update the Order Comms system for incoming messages regarding requests.
• Obtain up‑to‑date test results, arrange admission and cytology services where necessary for patients attending for some ultrasound and X‑ray intervention procedures.
• Import and export images to and from PACS using the Trust's intranet‑based request form and e‑mail systems to record this activity.
• Import and export images to and from PACS using the national Burnbank Image Exchange Portal (IEP); log details of the import and export onto the Trust's intranet‑based requesting system.
• Download and encrypt patient data onto CDs from PACS for legal purposes and send it to other Trusts that are not electronically linked.
• Retrieve images/reports for research and teaching purposes; track appropriately to a specific location if needed.
• Upload and download images onto PACS from CDs and IEP and digitise hard‑copy films so that radiologists can access the images through PACS for reporting.
• Obtain case notes, images and reports for radiologists within the department for specialist examination reviews.
• Use MEDWAY and Clinical Web Portal (CWP) patient administration systems as a reference tool.
• Answer telephone enquiries, both internal and external, from members of staff of all levels, departments, patients/relatives and other hospitals; refer them to a manager only when necessary.
• Maintain and improve communication links between Radiology and other departments throughout the Trust.
• Liaise with other staff in and outside the department to ensure all information is available for daily multidisciplinary (MDT) meetings.
• Contribute to the training of new members of staff within the department, as required.
• Work with the Office Administrator/Secretarial & Clerical Team Leader to review working practices, identify new improved ways of working and find solutions to problems.
• Monitor and maintain appropriate levels of stationery as and when necessary.
• Undertake any other duties commensurate with the post, within reason, when called upon by the Office Administrator, Secretarial & Clerical Team Leader and Principal Radiographers, to assist in maintaining a high standard of service, following appropriate training.
• Participate in the Trust's mandatory training.
• Perform any other duties, which after discussion, might be reasonably requested to maintain the smooth running of the department.

Qualifications

The successful candidate should have knowledge of IT with good organisational and communication skills, be enthusiastic and committed to helping deliver a high quality service. The candidate should be hard working and capable of working on their own initiative as well as enjoy working as part of the team to maintain a high standard of service.

Working Hours

The post holder will work 30 hours over 4 days: Monday, Tuesday, Thursday, Friday.

About The Christie

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% of patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Equal Opportunity & Commitment

We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit. We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. The Christie NHS Foundation Trust is committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero‑tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking. We are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains.

Application & Reference Requirements

All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.

By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

If you have not heard from us within four weeks of the closing date, we regret that on this occasion your application will have been unsuccessful.

The Inter‑Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship may wish to self‑assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Closing Date

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.