Clerical Officer

Confidential; Ballymena; On-site; GBP 25,000 - 27,000; Full time

Job summary

Confidential is seeking a Clerical Officer (Band 2) in Ballymena to provide busy administrative support within a public sector team. The role is full-time and temporary, offering 37 hours weekly and a salary of £13.05 per hour. Access NI basic clearance is required prior to appointment.

Responsibilities include data entry, responding to enquiries, managing records, and supporting colleagues across the team. Previous clerical experience and strong IT skills are essential for success.

Qualifications

• 1–5 years of clerical/administrative experience.
• Intermediate IT skills with Microsoft Office proficiency.
• Proficiency in handling confidential information in line with procedures.
• Strong organisational skills with attention to detail.

Responsibilities

• Respond to queries via telephone, webchat, and email.
• Enter data across systems and keep records up to date.
• Handle confidential documents, scanning and filing as required.
• Provide general admin support including scheduling and meetings.
• Exercise discretion in resolving routine issues within guidelines.
• Follow organisational policies and confidentiality requirements.
• Collaborate with colleagues and communicate with stakeholders.

Skills

Administrative experience

IT skills

Confidential information handling

Organisational skills

Teamwork

Tools

Microsoft Office

Job description

Clerical Officer (Band 2)
Location: Ballymena
Salary: £13.05 per hour
Hours: Full-Time
Weekly Hours: 37 hours
Duration: Temporary
Access NI: Basic clearance required prior to appointment

Application Deadline: 5pm on 11th August

About the Role

We are currently recruiting for a Clerical Officer (Band 2) to join a busy administrative team within a public sector organisation. This is a full-time temporary opportunity, providing administrative support and assisting with the smooth day-to-day running of the service.

The successful candidate will be responsible for a range of clerical duties including managing information, responding to enquiries, maintaining accurate records, and supporting colleagues across the team.

Key Responsibilities

• Responding efficiently to queries via telephone, webchat, and email
• Completing data entry across various systems, ensuring records and databases are kept accurate and up to date
• Managing confidential documentation, including scanning, filing, and organising sensitive information in line with procedures
• Providing general administrative support including scheduling appointments, coordinating meetings, and assisting with team activities
• Applying discretion and judgement when resolving routine issues within agreed guidelines
• Following organisational policies, procedures, and confidentiality requirements
• Working collaboratively with colleagues and communicating effectively with internal and external stakeholders

Essential Criteria

• Previous administrative/clerical experience (1-5 years)
• Intermediate IT skills
• Proficiency using Microsoft Office packages
• Ability to manage confidential information appropriately
• Strong organisational skills with attention to detail
• Ability to work effectively as part of a team

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. We are an equal opportunities employer and value diversity in the workplace.