Clerical Officer

Betsi Cadwaladr University Health Board; Abergele; On-site; GBP 20,000 - 25,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking an Administration Team member to provide a high-level administrative service. The role includes maintaining patient case notes, data management, and supporting the smooth running of healthcare services. A strong attention to detail and good communication skills are crucial for this position, along with essential qualifications in Maths and English.

Qualifications

• GCSE Maths and English essential.
• Prior NHS experience desirable.
• Ability to speak Welsh is a bonus.

Responsibilities

• Assist in the smooth running of the service.
• Maintain and compile patient case notes.
• Data input and manage clinic records.

Skills

Communication

Attention to detail

Computer skills

Education

GCSE Maths and English

Tools

WPAS

Job description

Job Overview

To provide a comprehensive high level, efficient, accurate and prompt administrative service to all stakeholders by assisting in the smooth running of the service.

As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity. Make sound decisions and judgements using initiative and level of authority as agreed with Line Manager.

Knowledge and understanding of the structure, policies, management and operational procedures within the department and the Health Board as required in order dealing with internal and external enquiries in a competent and confident manner.

Main duties of the job

Correct and accurate use of WPAS, including use of registration and outpatients screens

To maintain case notes in the department in good condition and repair damaged notes as and when required.

Compile case notes for new patient attendees at clinic.

Collect and distribute patient case notes or urgent items manually when required to and from other areas of the hospital.

Retrieve and return hospital case notes from other departments within the hospital as and when requested by the medical staff

Data inputting duties such as patient activity.

Assist the Administrator in the general day to day running of the administration office

To be competent with the use of, data processing, spreadsheets, Health Board Internet, E-mail, photocopiers and laminators

To undergo any relevant training to the job role, including mandatory training e.g. fire, manual handling, and keep competencies and skills up to date.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• GCSE Maths and English
  
  

Desirable criteria

• Experience of working directly with clinical/consultant staff
  
  

Other

Essential criteria

• Excellent attention to detail
  
  

Skills

Essential criteria

• Good computer skills
  
  

Desirable criteria

• Ability to speak welsh
  
  

Experience

Essential criteria

• Excellent work ethic
  
  

Desirable criteria

• Previous NHS experience
  
  

Knowledge

Essential Criteria

• Enthusiastic, confident with a positive attitude
  
  

Desirable criteria

• Knowledge of WPAS/Hospital administrative systems