Clerical Assistant

Barlaston CofE (VC) First School; Stoke-on-Trent; Vor Ort; GBP 18.000 - 21.000; Vollzeit

Zusammenfassung

Barlaston CofE (VC) First School is seeking a friendly front desk receptionist to welcome visitors and staff, manage sign-in procedures and support day-to-day office tasks. The role includes handling calls and emails, maintaining attendance records, and assisting with filing, scanning, and distribution of communications.

You will be the first point of contact for pupils, parents and visitors, ensuring professional, efficient service and safeguarding procedures are followed in daily operations.

Qualifikationen

• Greet visitors and staff warmly and professionally.
• Manage sign-in/sign-out procedures with safeguarding in mind.
• Record visitor details accurately.
• Answer calls and emails and direct as appropriate.
• Resolve day-to-day problems promptly.

Aufgaben

• Greet visitors, parents, staff and pupils warmly and professionally.
• Manage visitor sign-in/sign-out procedures and ensure safeguarding protocols are followed.
• Ensuring that all visitors details are recorded in the correct manner.
• Answer incoming phone calls and emails; redirect or respond as appropriate.
• Assesses and resolves day to day problems.
• Be responsible for the Admin Inbox, dealing with incoming emails.
• Maintain student attendance records and handle absence reporting.
• Assist with filing, photocopying, scanning and the distribution of school communications.
• Respond to reception and visitor enquiries.
• Handle incoming and outgoing post and deliveries.
• Assist with the ordering of products/goods in line with school policy.

Kenntnisse

Front desk experience

_customer service_

Communication skills

Safeguarding awareness

Jobbeschreibung

Main purpose:

To provide a welcoming, efficient and professional front-of-house service to visitors, pupils and staff. The receptionist plays a vital role in the day-to-day operation of the school office and is the first point of contact for the school.

Key Responsibilities:

Front Desk Duties

Greet visitors, parents, staff and pupils warmly and professionally.

Manage visitor sign-in/sign-out procedures and ensure safeguarding protocols are followed.

Ensuring that all visitors details are recorded in the correct manner.

Answer incoming phone calls and emails; redirect or respond as appropriate.

Assesses and resolves day to day problems.

Administrative Support:

Be responsible for the Admin Inbox, dealing with incoming emails.

Maintain student attendance records and handle absence reporting.

Assist with filing, photocopying, scanning and the distribution of school communications.

Respond to reception and visitor enquiries.

General Office Support:

Handle incoming and outgoing post and deliveries

Assist with the ordering of products/goods in line with school policy.

The duties and responsibilities listed above describe the post as it is at present. The postholder is expected to accept any reasonable alterations that may from time to time be necessary.