Clerical Officer

NHS; Altrincham; Hybrid; GBP 21,000 - 24,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Clerical Officer to join the Cellular Pathology team at the Royal Victoria Infirmary in Newcastle upon Tyne. This full-time role supports the general office in delivering accurate and timely results to patients.

You will handle filing, reports by post, referrals, and telephone duties, with typing of laboratory reports and support to the senior administrative team.

Qualifications

• RSA 2/NVQ 2/GCSE English and Maths required.
• Knowledge of all office procedures and NHS administrative systems.
• Experience within the NHS is desirable.

Responsibilities

• Provide clerical support to Cellular Pathology team.
• File and process request forms; post reports; return referred material.
• Handle telephone calls and types laboratory reports; support senior admin team.

Skills

Office procedures

NHS experience

APEX

Prioritisation

Confidentiality

Education

RSA 2,NVQ 2, GCSE English & Maths

Tools

APEX

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerical Officer

The closing date is 20 September 2026

An opportunity has arisen for a Clerical Officer to join the general office team within Cellular Pathology, Integrated Laboratory Medicine at the Royal Victoria Infirmary in Newcastle upon Tyne in a full time position.

Cellular Pathology is one of the largest laboratories of its kind in the UK and is a major specialist centre, teaching hospital and referral centre.

• Interview Date: 2 October 2026

NO AGENCIES PLEASE

Main duties of the job

Working under the guidance of the senior administrative team, you will play a vital role in helping deliver accurate and timely results to our patients.We are seeking individuals who are comfortable working in a fast paced and occasionally demanding environment who have a strong desire to contribute to the success of our cellular pathology laboratory.

General duties include a variety of duties including but are not restricted to:

• Handling/booking in/out slides and specimen blocks
• Filing of request forms
• Sending out reports by post
• Returning referred material to external hospitals
• Trolley runs to transport material from the laboratory to the reporting Pathologists
• Handling telephone calls
• Typing laboratory reports using audio transcription
• Supporting the senior administrative team

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

To work as part of a team providing an efficient and effective clerical support service in Cellular Pathology. Clerical duties include but are not limited to filing of request forms, sending out reports by post, returning referred material to other hospitals trolley runs to transport material from the laboratory to the reporting Pathologists and handling telephone calls.

Person Specification

Qualifications & Education

• RSA 2, NVQ 2, ICT, English and Maths GCSE grade 9 - 4 (A - C), or equivalent level of qualification / knowledge / experience

Knowledge & Experience

• Knowledge of all office procedures
• Previous NHS experience
• Experience of using APEX

Skills & Abilities

• Ability to prioritise
• Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust