Cleaning Team Leader

TN United Kingdom; Cheltenham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Cleaner Team Leader to manage a dedicated cleaning team and ensure high-quality service delivery. This full-time role involves leading a skilled workforce, monitoring service performance, and maintaining a safe and hygienic environment. With a focus on customer satisfaction and operational excellence, you will play a vital role in supporting key government contracts and facilities. The position offers competitive benefits, including a retention bonus, training, and development opportunities. Join a company committed to inclusion and diversity, making a difference in essential sectors.

Benefits

Uniform provided

Annual leave entitlement – 20 days plus bank holidays

Charity matching and payroll giving

Refer A Friend incentives

Company pension scheme

G4S Life Assurance Scheme

Subsidized healthcare plan

Confidential counseling services

24/7 health and medical support

Discounts on high street shops

Qualifications

• Experience in managing a cleaning team and delivering high-quality service.
• Ability to handle customer inquiries and complaints effectively.

Responsibilities

• Lead and develop a skilled cleaning team to meet operational needs.
• Monitor service delivery and ensure compliance with health and safety regulations.

Skills

Team Management

Cleaning Experience

Customer Service

Health and Safety Compliance

Job description

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Working Hours: Permanent, Full-Time, 40 hours per week, Monday to Friday 10am - 6pm

Including an annual retention bonus of £2,000 (pro-rata), subject to maintaining Clearance requirements, plus 2.5 extra holiday Privilege days per year.

At G4S Facilities Management, we are passionate about the services we deliver. Our facilities management professionals are central to our success.

We are seeking a Cleaner Team Leader to join our team and provide high-quality cleaning services.

This is a full-time position based at FCO, Cheltenham GL51 0EX, working 40 hours per week, Monday to Friday from 10am to 6pm.

You will help manage the G4S Cleaning Team and the services they provide, ensuring a professional, comprehensive Facilities Management service and supporting the delivery of this prestigious contract.

This role requires a hardworking, tenacious individual committed to delivering top-quality service and maintaining customer satisfaction. You should be efficient, capable of managing and developing a team, multitasking, working under pressure, and prioritizing workload to ensure a safe and hygienic environment.

Key Responsibilities:

• Support the Cleaning Manager in leading and developing a skilled team to meet operational needs.
• Monitor service delivery against SLAs/SLTs, ensuring performance data is recorded and available for audits or client reviews.
• Schedule work to accommodate staffing changes and customer requests.
• Identify trends and keep management informed.
• Handle customer inquiries and complaints effectively.
• Assist in preparing and submitting Security Management Plans (SMPs).
• Liaise with clients, customers, contractors, and other G4S teams as needed.
• Provide support during peak demand or staff absences to ensure team success.
• Coach, counsel, and manage staff performance, promoting development and training.
• Maintain staff records and oversee administrative tasks.
• Comply with Health and Safety regulations and emergency procedures.
• Provide cover for other Team Leaders when required.

The Ideal Candidate:

• Previous cleaning experience
• Previous experience as a Line Manager

Creating a clean, safe, healthy, and secure environment for people to work in is vital. Our Facilities Management teams work with key government contracts, hospitals, and schools. You will be making a difference by supporting these core sectors.

You will be valued, supported, and provided with first-class training and competitive benefits.

Benefits include:

• Progression, training, and development tailored to you
• Charity work - 1 volunteering day
• Uniform provided
• Annual leave entitlement – 20 days plus bank holidays (Pro Rata)
• Charity matching and payroll giving
• Refer A Friend incentives
• Company pension scheme with employer contributions
• G4S Life Assurance Scheme
• Subsidized healthcare plan
• Confidential counseling services
• 24/7 health and medical support
• Discounts on high street shops, brands, and travel

G4S is committed to inclusion and diversity. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion, sexual orientation, or age. We offer applicants with disabilities an interview if they meet the role's minimum requirements.

Please contact our recruitment team to discuss access needs, reasonable adjustments, or additional support during the recruitment process.