Cleaning Supervisor

Manchester Arndale; Taunton; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Wagestream access

OCS Academy digital learning

Hapi app discounts

Job summary

OCS UK & Ireland is seeking a cleaning supervisor to lead a small team and ensure high standards of cleanliness in a retail environment. You will oversee rotas, training, and audits, while maintaining health and safety compliance. The role requires right to work in the UK and strong customer service skills.

Shifts run Monday to Saturday 07:00–13:00 with flexible hours. Join a leading facilities management group offering digital learning, wage flexibility via Wagestream, and ongoing professional

Qualifications

• Right to Work in the UK is required.
• Previous supervisor experience preferably in a cleaning environment.
• Good IT skills in MS Office.
• Desire to lead a team and oversee tasks.
• Excellent customer service skills.
• Able to work to deadlines and be flexible with working hours/days.
• Good attention to detail.

Responsibilities

• Overseeing and assisting with the cleaning of all areas within the cleaning specification (plus other ad hoc areas/duties as required).
• Managing a small team, rotas, holidays, absence within budget and performance management to achieve high cleaning standards.
• Deliver coaching/training including health & safety to all cleaning operatives and keep records updated.
• Conduct weekly cleaning audits and escalate areas of concern for support.
• Hold weekly team meetings and briefings for clear communication.
• Manage stock orders and distribution to cleaning stores, update stock management system.
• Interact with customers/clients and assist them as needed, communicate at all levels.
• Plan high level and deep cleaning works as required.
• Ensure adherence to company policies and procedures.

Skills

Team leadership

Customer service

IT skills

Attention to detail

Flexibility

MS Office

Deadline management

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Working Pattern:

Monday to Saturday 07:00-13:00

At OCS, our cleaners play an important part in providing safe, clean environments in which our customers can thrive in their workspaces.

As Supervisor, you will ensure that cleaning staff perform their duties efficiently, maintain high cleanliness standards, and contribute to a safe and hygienic environment.

Key responsibilities:

• Overseeing and assisting with the cleaning of all areas within the cleaning specification (plus other ad hoc areas/duties, as required).


• Managing a small team, looking after rotas, holidays, absence management within budget and performance management to achieve a consistently high standard of cleaning.


• Responsible for delivering coaching/training, including health & safety, to all cleaning operatives and ensuring all records are updated correctly.


• Responsible for conducting cleaning audits on a weekly basis and escalating any areas of concern for support.


• Hold weekly team meetings and briefing sessions with your team to ensure clear and consistent communication.


• Manage the ordering of stock and consumables, updating the stock management system and also the distribution to cleaning stores.


• You will come into regular contact with customers/clients so it is important that you can assist them if needed and that you can communicate at all levels


• Planning high level and deep cleaning works as required


• Responsible for adherence to company policies and procedures.

The ideal candidate should meet the following criteria:

• You must have Right to Work in the UK.


• Previous supervisor experience preferably in a cleaning environment


• Good IT skills in use of systems and MS Office


• Desire to lead a team and oversee tasks


• Excellent customer service skills.


• Able to work to deadlines and prioritise as well as being flexible with working hours and days.


• Good attention to detail is required.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.