Cleaning Supervisor

Heriot-Watt University; Scotland; On-site; GBP 27,000 - 31,000; Full time

Job summary

Heriot-Watt University is recruiting a Cleaning Supervisor for the Scottish Borders campus to lead the in-house cleaning team and ensure high standards of cleanliness across student accommodation, public areas and offices.

The role involves day-to-day supervision, planning of daily work schedules, stock management and quality control, with a full-time pattern including weekends and statutory days. A proactive, customer-focused approach is essential.

Qualifications

• Experience of working within a similar environment
• Experience or relevant qualifications in the hospitality industry
• Good numeracy and IT skills
• Competent in the use of relevant IT packages
• Well-developed interpersonal skills
• Demonstrable professional and proactive approach
• Demonstrable ability to work quickly,flexibly and accurately in a dynamic,changingand pressured environment
• Demonstrable provision of excellent customer service
• Willingness to learn

Responsibilities

• Day to day responsibility for all Heriot-Watt cleaners, directing, supervising,training and motivating to deliver the cleaning schedule for all the designated areas
• Planning and implementing daily work schedules and staffing levels in keeping with the demands of the business
• Ensure all buildings, residences, offices, classrooms etc served by the team deliver a positive impression and are maintained to meet customer expectations and service level agreements
• Work with the Facilities Supervisor, Operations manager and Deputy Village manager to forward plan staff and work schedules for all areas to meet the requirements of the business throughout the year
• Be responsible and accountable for quality control inspections, audits of accommodation and follow up where required. Manage stock levels and be accountable for same

Skills

Experience in similar environment

Hospitality industry experience

Numeracy and IT skills

IT package proficiency

Interpersonal skills

Professional and proactive attitude

Ability to work under pressure

Customer service focus

Willingness to learn

Education

HND level or equivalent

Job description

Role:Cleaning Supervisor

Location:Scottish Borders campus

Grade and Salary:Grade 5 -£26,707 - £31,236 per annum

FTE and working pattern:Full Time (1 FTE 5 /7 including weekends and statutory days, monthly rosters subject to change. Additional hours required at peak times), Open Ended

About our Team

This role is based within Hospitality Services, which is responsible for the delivery of all aspects of cleaning the internal public areas and spaces across the Scottish Borders Campus (Jean Muir Student Village and The High Mill) The High Mill spans four floors while the accommodation comprises 218 rooms across three blocks.

Our Scottish Borders campus is located approximately 40 miles from the main Edinburgh Campus, the team is very much an essential and intrinsic part of the Estates and Facilities Directorate

As a significant contributor to the University’s operations, Hospitality Services accounts for nearly 10% of the workforce, with Residential and Cleaning Services representing almost half of that community.

Purpose of Role

To ensure an effective and efficient operation of cleaning services within the Heriot Watt University Scottish Borders campus. Toparticipatein theday-to-dayprogrammes of cleaning work within theallocatedcleaning zones of the University to ensure that the facilities aremaintainedin a clean and hygienic condition.

To actively contribute to the successful delivery of excellent service to all students,staffand visitors across the universityby keeping the student accommodation, public areas, offices, meetingrooms, teaching and work spaces clean and tidy and fit for use.

Summary of Key Duties and Responsibilities

1. Day to day responsibility for all Heriot-Watt cleaners, directing, supervising,trainingand motivating to deliver the cleaning schedule for all the designated areas
2. Planning and implementing daily work schedules and staffing levels in keeping with the demands of the business
3. Ensure all buildings, residences, offices, classrooms etc served by the team deliver a positive impression and aremaintainedto meet customer expectations and service level agreements
4. Work with the Facilities Supervisor, Operations manager and and Deputy Village manager toforwardplan staff and work schedules for all areas to meet the requirements of the business throughout the year
5. Be responsible and accountable for quality control inspections, audits of accommodation and follow up whererequired. Manage stock levels and be accountable for same

Education, Qualifications & Experience

These are the criteria on which the short-listing and recruitmentselectionwill be based.

Essential

1. Experience of working within a similar environment as outlined above
2. Experience or relevant qualifications in the hospitality industry
3. Good numeracy and IT skills
4. Competent in the use of relevant IT packages
5. Well-developed interpersonal skills
6. Demonstrable professional and proactive approach
7. Demonstrable ability to work quickly,flexiblyand accurately in a dynamic,changingand pressured environment
8. Demonstrable provision of excellent customer service
9. Willingness to learn

Desirable

1. Educated toHND level or similaror equivalent experience
2. Experience of leading small teams of operatives
3. Experience of supervisory practice and principles
4. BICS Trainer Certificate
5. Experience of operating relevant cleaning equipment

About Heriot-Watt University

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities.Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/.

We welcome and will consider flexible working patterns e.g. part-time working and job share options.

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.