Cleaning Supervisor

Heriot-Watt University Malaysia; Galashiels; On-site; GBP 27,000 - 31,000; Full time

Job summary

Heriot-Watt University on the Scottish Borders campus seeks a Cleaning Supervisor to lead the cleaning teams across student accommodation and public areas. You will manage daily schedules, supervise staff, and ensure hygienic, well-presented facilities in line with service levels.

The role requires experience in a similar environment and hospitality qualifications, with strong numeracy and IT skills, plus a proactive customer-service approach. Flexible weekend coverage is required.

Qualifications

• Experience working in a similar environment.
• Relevant qualifications in hospitality industry.
• Good numeracy and IT skills.
• Competent in the use of relevant IT packages.
• Well-developed interpersonal skills.
• Demonstrable proactive approach.
• Able to work quickly, flexibly and accurately in a dynamic environment.
• Excellent customer service.

Responsibilities

• Day to day responsibility for all cleaners, directing, supervising, training and motivating.
• Planning and implementing daily work schedules and staffing levels.
• Ensure buildings, residences and offices meet customer expectations and service levels.
• Collaborate with supervisors to forward-plan staff and schedules year-round.
• Be responsible for quality control inspections, audits and stock levels.

Skills

Experience in similar environment

Hospitality industry knowledge

Good numeracy & IT skills

Interpersonal skills

Flexibility in shift patterns

Education

Educated to HND level or similar

Experience or qualification in hospitality

Tools

Relevant IT packages

Job description

Role:Cleaning Supervisor

Location:Scottish Borders campus

Grade and Salary:Grade 5 -£26,707 - £31,236 per annum

FTE and working pattern:Full Time (1 FTE 5 /7 including weekends and statutory days, monthly rosters subject to change. Additional hours required at peak times), Open Ended

About our Team

This role is based within Hospitality Services, which is responsible for the delivery of all aspects of cleaning the internal public areas and spaces across the Scottish Borders Campus (Jean Muir Student Village and The High Mill) The High Mill spans four floors while the accommodation comprises 218 rooms across three blocks.

Our Scottish Borders campus is located approximately 40 miles from the main Edinburgh Campus, the team is very much an essential and intrinsic part of the Estates and Facilities Directorate

As a significant contributor to the University’s operations, Hospitality Services accounts for nearly 10% of the workforce, with Residential and Cleaning Services representing almost half of that community.

Purpose of Role

To ensure an effective and efficient operation of cleaning services within the Heriot Watt University Scottish Borders campus. Toparticipatein theday-to-dayprogrammes of cleaning work within theallocatedcleaning zones of the University to ensure that the facilities aremaintainedin a clean and hygienic condition.

To actively contribute to the successful delivery of excellent service to all students,staffand visitors across the universityby keeping the student accommodation, public areas, offices, meetingrooms, teaching and work spaces clean and tidy and fit for use.

Summary of Key Duties and Responsibilities

1. Day to day responsibility for all Heriot-Watt cleaners, directing, supervising,trainingand motivating to deliver the cleaning schedule for all the designated areas
2. Planning and implementing daily work schedules and staffing levels in keeping with the demands of the business
3. Ensure all buildings, residences, offices, classrooms etc served by the team deliver a positive impression and aremaintainedto meet customer expectations and service level agreements
4. Work with the Facilities Supervisor, Operations manager and and Deputy Village manager toforwardplan staff and work schedules for all areas to meet the requirements of the business throughout the year
5. Be responsible and accountable for quality control inspections, audits of accommodation and follow up whererequired. Manage stock levels and be accountable for same

Education, Qualifications & Experience

These are the criteria on which the short-listing and recruitmentselectionwill be based.

Essential

1. Experience of working within a similar environment as outlined above
2. Experience or relevant qualifications in the hospitality industry
3. Good numeracy and IT skills
4. Competent in the use of relevant IT packages
5. Well-developed interpersonal skills
6. Demonstrable professional and proactive approach
7. Demonstrable ability to work quickly,flexiblyand accurately in a dynamic,changingand pressured environment
8. Demonstrable provision of excellent customer service
9. Willingness to learn

Desirable

1. Educated toHND level or similaror equivalent experience
2. Experience of leading small teams of operatives
3. Experience of supervisory practice and principles
4. BICS Trainer Certificate
5. Experience of operating relevant cleaning equipment

About Heriot-Watt University

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities.Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/.

We welcome and will consider flexible working patterns e.g. part-time working and job share options.

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.