Catering Assistant

Heriot-Watt University; Kilmarnock; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Flexible working patterns

Job summary

Heriot-Watt University in Scotland is advertising multiple Catering Assistant roles. The post covers both part-time (25 hours) and full-time (35 hours) rosters, including some weekend work.

The role focuses on delivering a professional, welcoming catering service across campus outlets and events. Grade 3 salary is £24,564 per annum, pro rata for part-time staff, with 28 days annual leave plus 9 buildings-closed days.

Qualifications

• Demonstrates ability to speak and understand English to follow verbal and written instructions and deal with queries.
• Well-developed interpersonal skills and professional customer service approach.
• Ability to work quickly, flexibly and accurately.
• Good attention to detail and physical ability to perform duties (standing, lifting, pushing, pulling).

Responsibilities

• Provide and assist with a professional, welcoming catering service to students, colleagues and visitors.
• Prepare and complete pre-service activities before opening outlets or events.
• Operate tills and take payments (cash, card, contactless).
• Replenish, clean and service vending machines as trained.
• Assist with ordering, receiving and storing food deliveries and stock counting.
• Assist with basic food preparation for service (hot and cold items).
• Operate and clean equipment (kettles, coffee machines, blenders, dishwashers, ovens).
• Deliver waiting/table service, bar service, and assist with buffet service when required.
• Follow health, hygiene, and safety guidelines; manage waste.
• Maintain high personal hygiene and tidy appearance; uniform clean.
• Front and back of house cleaning as needed.
• Perform other duties as required by service needs.

Skills

Customer service

Interpersonal skills

English fluency

Flexibility

Attention to detail

Physical stamina

Job description

Description

Role:

Catering Assistant (4x openings available).

Grade and Salary:

Grade 3: £24,564 per annum (pro rata if part-time).

Holiday Entitlement:

28 days annual leaveplus 9 buildings-closed days (and Christmas Eve when it falls on a weekday). Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htmto see the value of benefits provided by Heriot-Watt University.

Shifts Available

• Part-time: 25 hours per week - including occasional weekends (all weekly rosters subject to change).
• Full-time: 35 hours per week - including occasional weekends (all weekly rosters subject to change).

Key Duties & Responsibilities

• Provide and assist with the provision of professional, welcoming, high quality, flexible catering service to students, colleagues and visitors to the University across all areas.
• Preparation and pre-service activities prior to the opening of an outlet or the start of an event.
• Operate the outlet tills – including include taking payments whether cash, credit, contactless or cashless.
• Replenish, clean and service vending machines as trained and per procedures.
• Assist with ordering, receiving and storing food deliveries and stock counting.
• Assist as directed with basic food preparation readying outlets for service, producing prepare to order items – both hot and cold, creation and production of salads, sandwiches, coffees and other items as instructed.
• Preparation, safe operation and cleaning of small items of equipment – to include soup kettles, coffee machines, ice machines, blenders, dishwashers, countertop ovens, toasters etc used daily within the outlets.
• Function Waiting/ service to table, Bar Service, (with relevant training), and assistance with buffet service when required.
• Follow all laid down processes and procedures relating to food preparation, health, hygiene and welfare, temperature checking and waste management. To work within and to be aware of EH, COSHH and Health and Safety Guidelines.
• Maintain a high standard of personal hygiene and work in a clean and tidy manner. Uniform must be always kept clean & presentable.
• Front and back of house cleaning activities as & when necessary.
• Any other relevant duties which may be required from time to time or as the service develops and adapts which may be reasonably expected of the post holder.

Essential

Essential & Desirable Criteria

• Demonstrable ability to speak and understand English to follow verbal and written instructions and deal with customer/student queries
• Well-developed interpersonal skills
• Delivers excellent customer service, with a professional and courteous approach
• Ability to work quickly, flexibly and accurately
• Good attention to detail
• Sufficient physical ability to carry out the duties of the post, including bending, standing, walking, lifting, carrying, pushing and pulling.

Desirable

• Experience of working within a similar environment
• Experience of operating relevant catering and or cleaning equipment

Where the post holder is in possession of a valid UK Driving License, they will be required to register it with the University Insurance services and drive University Vehicles when required to facilitate the provision of services

We welcome and will consider flexible working patterns e.g., part-time working and job share options.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.

About Heriot-Watt University

At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.