Cleaning Services Manager | Lead a High-Performance Team

Haven; Berwick-upon-Tweed; Remote; GBP 35,000 - 42,000; Full time

Benefits offered by this job

On-site accommodation available

Dining discounts

Facility access

Paid training and qualifications

Job summary

Haven Holidays is seeking a Cleaning Services Manager to lead our on-site cleaning team at Berwick-upon-Tweed. You will manage schedules, budgets, and resources while delivering outstanding guest experiences and maintaining high cleanliness standards.

You’ll be hands-on with performance feedback and training, ensuring safety compliance and continuous improvement of operations across accommodations and facilities.

Qualifications

• Proven leadership experience in cleaning/housekeeping operations.
• Strong budgeting and resource management abilities.
• Excellent communication and customer service skills.
• Knowledge of health and safety regulations and compliance.
• Able to lead large teams in a fast-paced environment.
• Detail-oriented with a focus on high standards.

Responsibilities

• Team Leadership: lead, motivate, and support the cleaning team to deliver top-quality service and hit targets.
• Guest Experience: drive guest satisfaction and a welcoming environment across accommodations and facilities.
• Performance Management: monitor performance, provide feedback, coaching, and reviews.
• Resource Management: oversee scheduling, budgets, and resources for efficiency.
• Compliance and Safety: ensure operations meet health and safety regulations and policies.
• Problem Solving: quickly resolve operational issues to maintain smooth daily operations.
• Training and Development: support team growth through training and mentoring.

Skills

Leadership

Communication

Budgeting

Problem-solving

Customer service

Health & safety

Organisational skills

Attention to detail

Job description

Haven Holidays is seeking a Cleaning Services Manager to lead our on-site cleaning team at Berwick-upon-Tweed. You will manage schedules, budgets, and resources while delivering outstanding guest experiences and maintaining high cleanliness standards.

You’ll be hands-on with performance feedback and training, ensuring safety compliance and continuous improvement of operations across accommodations and facilities.