Cleaning Operations Manager

PDA Search & Selection; Crawley; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Company Car

Fuel Card (personal use)

Pension

Job summary

PDA Search & Selection is seeking a Cleaning Operations Manager to oversee cleaning across retail sites for a major supermarket client. The role involves leading multi-site teams, scheduling work, and ensuring high standards of service and client satisfaction.

Responsibilities include coaching staff, training, auditing and maintaining contracts, while supporting sales through exemplary service delivery. Experience in fast-paced retail environments is essential.

Qualifications

• Strong multi-site cleaning management experience, preferably in supermarket retail.
• Experience auditing, client relationships, budgeting and managing area cleaners.
• Proactive, deadline-driven, professional communication across levels.

Responsibilities

• Oversee cleaning operations across multiple sites for a major supermarket client.
• Communicate requirements clearly to the team and schedule work accordingly.
• Provide training and coaching while ensuring contract standards are met.
• Support sales through high-quality service delivery and client satisfaction.
• Liaise with Operations Director and stakeholders to maintain service levels.

Skills

Multi-site cleaning management

Auditing

Client relationship management

Budgets management

Team leadership

Staff coaching & training

Recruitment & HR issues handling

Operational oversight in retail stores

Effective communication with StakeHled

Tools

IT proficiency

Job description

Job Title: Cleaning Operations Manager

Location: Covering sites across South East England/ East Anglia

Salary: £45,000.00 basic salary + up to £5,000 bonus

Benefits: Company Car + Fuel Card (personal use), pension

Full time and permanent position | 40 hours per week | Monday - Friday

Our client are a multi-service provider operating in the soft UK Facilities Management sector. They offer various services including cleaning, security, and catering. With over 50 years of experience in the cleaning and support services industry, they are well established within their field. Their integrated service offerings include customer service, technology, product development, personnel with industry expertise, and solutions designed to be cost-effective and sustainable.

Due to ongoing growth, the company seeks to hire a Cleaning Operations Manager to oversee cleaning operations across retail stores for a major supermarket client.

The Operations Manager reports to the Operations Director and is responsible for delivering high-quality cleaning services that meet client expectations and contractual specifications. They must clearly communicate requirements to their team, motivate staff, schedule work, provide training and coaching, and ensure company standards are consistently met. Additionally, they support sales through strong service delivery.

Candidates background & experience

• Strong multi-site cleaning management experience, preferably within supermarket retail.
• Strong experience with auditing, client relationship management, managing budgets, managing area cleaning managers, stock/ inventory control, recruitment, training, Hr/ Disciplinary issues,
• Candidates should be proactive, meet deadlines, liaise with people at all levels, work accurately and respect confidentiality of the organisation and the client.
• Experience in cleaning operations in retail stores
• Experienced in responsive, hands-on customer service across flexible hours.
• Ensures consistent team performance and meets key requirements through strong organisational skills.
• Proven leadership in fast-paced service environments.
• Skilled negotiator with clients and colleagues.
• Effective communicator with stakeholders.
• Adaptable to change and varied work settings.
• Independent problem solver.
• IT proficient.
• Driving licence for a manual car, held for at least one year and no more than 6 points on the licence.