Cleaning Key Account Manager / Operations Manager

TipTopJob; Greater London; On-site; GBP 37,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Job summary

TipTopJob is seeking a Cleaning Key Account Manager / Operations Manager to oversee regional cleaning operations, manage client relationships and ensure service, commercial and performance standards across multiple sites.

The full-time role is based near Guildford with travel to client sites across Surrey, including Camberley, Staines and Reigate, and offers a salary of £37,000 plus company vehicle and benefits.

Qualifications

• Experience in business management or operational management.
• Experience leading teams and developing commercial opportunities.
• Budget management and monthly reporting experience.
• Knowledge of cleaning industry standards (BICSc or similar).
• Degree or professional qualification desirable.

Responsibilities

• Deliver daily and periodic cleaning services across the region.
• Monitor service performance, KPIs and contractual requirements.
• Coordinate site resources to meet budgets.
• Prepare and analyse operational and financial data for management reporting.
• Manage attendance and payroll data.
• Oversee supplier relationships and service standards.
• Support recruitment, employee relations and HR issues.
• Coordinate training to maintain standards.
• Ensure work complies with quality, environmental, health and safety rules.

Skills

Leadership

Budgeting

IT skills

Negotiation

Lead generation

Data analysis

MS Office

Education

Degree or equivalent

Tools

Microsoft Office

Job description

An opportunity has arisen for a Cleaning Key Account Manager / Operations Manager to join a facilities management company providing cleaning, security, maintenance and workplace support services.

As a Cleaning Key Account Manager / Operations Manager, you will oversee regional cleaning operations, manage client relationships and ensure consistent service, commercial and performance standards across multiple sites.

This full:time role offers a salary of A GBP 37,000 plus company vehicle and benefits. Based near Guildford, the role involves travelling to client sites across Surrey, including Camberley, Staines and Reigate.

You Will Be Responsible For

• Managing the delivery of daily and periodic cleaning services across the assigned region.
• Monitoring service performance, KPIs and contractual requirements, addressing issues where necessary.
• Coordinating site resources to ensure services are delivered effectively and within agreed budgets.
• Preparing and analysing operational and financial data for regular management reporting.
• Managing attendance and timekeeping information to support accurate payroll processing.
• Overseeing supplier relationships and ensuring agreed service standards are maintained.
• Supporting recruitment, employee relations and the resolution of HR:related matters.
• Coordinating training and development to maintain appropriate standards across the team.
• Ensuring work is carried out in line with relevant quality, environmental, health and safety requirements.

The Candidates From The Following Background Will Be Considered

• Cleaning Key Account Manager, Cleaning Account Manager, Cleaning Contract Manager, Cleaning Operations Manager, Cleaning Manager, Area Cleaning Manager, Regional Cleaning Manager, Cleaning Services Manager, Business Manager : Cleaning or similar.

Essential

• Experience in Business Management or an operational management position.
• Background in leading teams and developing commercial or business opportunities.
• Experience managing budgets, financial information and monthly reporting data.
• Able to develop business strategies and manage operational changes.
• Knowledge of BICSc or similar cleaning industry certification.
• Ability to generate leads and identify opportunities to increase revenue.
• Skilled in IT, including Microsoft Office and the ability to analyse and present information.
• Strong negotiation skills, including experience securing additional business or services.

Desirable

• A degree or relevant professional qualification.
• IOSH training.

Shift

• Monday : Friday: 07:00 : 16:00

Whats On Offer

• Competitive salary
• Company vehicle

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