Cleaning Area Manager

Excellerate Services; Reading; On-site; GBP 30,000 - 50,000; Full time

Job summary

Excellerate Services is seeking a professional to manage cleaning and security service delivery, ensuring client satisfaction and compliance with standards. The role involves working closely with teams to achieve contract requirements, managing budgets, and overseeing staff. This is a full-time position in Berkshire, focused on maintaining high service standards and client relationships.

Qualifications

• Experience in service delivery and client management is crucial.
• Strong leadership and communication skills required.
• Capacity to manage budgets and achieve profitability targets.

Responsibilities

• Responsible for client satisfaction and managing service contracts.
• Ensure compliance with health and safety standards.
• Coordinate with different teams to ensure effective service delivery.

Skills

Client liaison

Staff management

Health and safety compliance

Budget management

Education

Relevant management experience

Job description

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Excellerate Services Group is a thriving, dynamic place to work.

Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.

Location: Based in Berkshire

Reporting to: Regional Account Director

Responsible for: Working in partnership with local Teams, Area Supervisors, Site Supervisors, Housekeepers, Cleaning Operatives, Sub-Contractors and Service Providers.

Main purpose of job: To be responsible for the delivery of service to budget, contract requirements, and to the satisfaction of the client by working closely with local management teams.
Through effective client liaison, staff management and supervision ensure that
all activities are carried out in a safe manner, in compliance with relevant
legislation and policies, and to financial and profitability targets.

Key result areas: Responsibility for your customer and managing their account along with administrative responsibility to ensure all aspects of each contract are met to
the customer’s requirements by liaising with both suppliers and other departments.
Responsible to achieve budget targets and to manage Contracts profitable for
the area of responsibility.

Responsibilities/Duties:
Core Function

Liaising with clients at an appropriate level to ensure total client satisfaction.

Work with and support the relevant Facilities Department and ESUK staff in the day-to-day service delivery.

To coordinate with their counterparts in other Regions in respect of contracts for which they are lead.

Liaise with Human Resources / Payroll and Operations teams at Head Office to maintain excellent customer service at site level.

To develop dynamic and flexible strategies to support the client in providing an innovative and dynamic service.

Ensuring contractual SLA’s and KPI’s are achieved and maintained.

Generate and compile monthly client reports

To be ultimately accountable for the payroll and ensure that all colleagues are supported in preparing
relative documentation with appropriate deadlines and budget controls.

To operate within and manage P&L for the Account.

To ensure all sites are performing effectively and maintain customer satisfaction and in accordance to all
Company Health and Safety policies.

To select, recruit and vet employees in alignment with Company and Client policies, terms and conditions.

To lead, motivate and develop staff using the available skills and resources to ensure staff retention.

To ensure compliance with all company’s HR policies and procedures by strictly adhering to and acting upon within authority, and that no action is initiated unless authorised by your line Managers or Head of HR.

Communicate effectively with both the client & ESUK senior management team, sub-ordinate cleaning staff and sub-contractors on a daily basis.

To ensure that all necessary resources, materials and machines are available and on site and maintained to contract specification.

To prepare works orders for one off work and raise purchase orders in line with authorisation levels.

To manage all relevant services (sub-contractors) on site.

To carry out site QA inspections in line with ESUK or specific client requirements/ specification and satisfaction and complete relevant paperwork and meet deadlines.

To be accountable and to respond to all relevant corrective actions or help desk issues appropriately within the designated time scales and complete all necessary documentation.

To be accountable for the implementation and adherence to all Company Health and Safety policies, procedures and instructions and to confirm their effectiveness through planned Health & Safety audits and regular reviews.

To order materials, chemicals and equipment ensuring in line with ESUK’s budgets.

To attend training courses as requested and update own personal skills and knowledge in areas of business, cleaning industry advancement and in particular health & safety.

To recognise the potential for growth within the contract and for new business and communicate these to your line manager.

Relationships
Maintain effective communication at all times, ensuring that all information is shared with relevant staff,clients and customers.

Develop and maintain professional working relationships with all personnel.

Provide regular feedback to your line manager ensuring they are advised of all developments and problems in your areas of responsibility.

Act at all times in the best interest of the business to further good relations.

Self Development
Conduct a continual review of personal performance, seeking to improve effectiveness both individually and as a team member.

Assist in the identification of personal training and development needs in relation to your duties and ensure these are fulfilled in line with Departmental Business Objectives.

Understand and work towards individual, team and business objectives.

General

Ensure that health and safety standards are maintained at all times. Advise the Health and Safety Representatives of potential risk areas.

Carry out and complete Company Health & Safety inspections in accordance with company policy, procedures and performance standards.

Ensuring that all materials, liquids and substances in use are as authorised by the company and maintained in a safe and secure manner, and used and stored in accordance with manufacturer’s instructions.

Ensure all HR procedures are adhered to.

Working Hours: 40

Monday - Friday

Location: Berkshire and surrounding areas.