Cleaning Account Manager – Lead Contracts & Teams

Churchill Group; Bedford, Northampton; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company car or car allowance

Performance bonuses

Employee recognition program

Training & development

Wellbeing initiatives

Job summary

Churchill Group in Bedfordshire and surrounding areas seeks an experienced Cleaning Account Manager to lead contracts across Bedford and Northampton. You will direct a large team of operatives and supervisors to deliver high service standards and nurture strong client relationships.

The role emphasizes leadership, budgeting, health and safety compliance, and continuous improvement. You’ll manage recruitment, performance reviews, reporting, and contract reviews with clients to ensure alignment

Qualifications

• Proven leadership and motivational skills with ability to plan, manage pressure and influence at all levels.
• Experience in financial forecasting, budgeting and performance analysis.
• Solid understanding of Health & Safety systems within the cleaning industry.

Responsibilities

• Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
• Oversee and uphold the quality of service delivery across all sites.
• Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
• Conduct regular reports, audits, and project reviews to support the Operations Manager and meet contractual requirements.
• Lead contract and specification review meetings with clients to ensure ongoing alignment.
• Ensure full compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement, cost efficiencies, and account growth.

Skills

Leadership

Financial forecasting

Health & Safety

Client relationship management

Team management

Job description

Churchill Group in Bedfordshire and surrounding areas seeks an experienced Cleaning Account Manager to lead contracts across Bedford and Northampton. You will direct a large team of operatives and supervisors to deliver high service standards and nurture strong client relationships.

The role emphasizes leadership, budgeting, health and safety compliance, and continuous improvement. You’ll manage recruitment, performance reviews, reporting, and contract reviews with clients to ensure alignment