Cleaner - Client Support Team

Convene; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic hospitality team at a leading company where you will play a vital role in providing excellent customer service and maintaining high standards at our venue. This position offers flexible hours, a chance to work with a dedicated team, and significant opportunities for professional development within a growing sector.

Benefits

Generous paid time off, including an extra day off for your birthday

Participation in our pension scheme with contributions

Wellness subsidy

Savings through Cycle to Work programme

Qualifications

• Strong focus on customer satisfaction and service.
• Understanding of health and safety standards.
• Ability to maintain venue cleanliness and order.

Responsibilities

• Lead a customer-focused, proactive service team.
• Ensure venue compliance with health and safety regulations.
• Perform routine cleaning and housekeeping duties.

Skills

Customer Service

Health and Safety Compliance

Teamwork

Job description

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Are you looking for flexible hours? Working as a team? There are many reasons to join our amazing Company. The skills you gain and the experience you gather may well kick-start your career in hospitality and events!

What You’ll Do:

• A hands-on role leading a customer-focused, standards-driven role, and providing professional, friendly, and proactive customer service.
• Maintain the venue and its facilities in excellent condition and ensure all meeting rooms and public areas are set to Company standards.
• To ensure that the venue complies with all aspects of Health and Safety and that all staff are trained to the minimum legal requirement.

Facilities & Operations:

• Performing routine housekeeping duties:
• Service, clean, and supply restrooms.
• Clean, collect, and remove rubbish and trash throughout the venue.
• Perform routine cleaning services such as mopping, sweeping, dusting, vacuuming, polishing glass, and cleaningthroughout the venue, including hallways, lobbies, lounges, corridors, elevators, and stairways.
• To ensure that security procedures are adhered to, particularly concerning the closing up of the venue each day.
• To ensure that all meeting rooms are serviced and tidied at break times, including lunchtimes.
• To ensure a deep cleaning schedule is in place and quality checks are carried out.
• To make sure that a stock control system is in place and that cleaning supplies.
• To undertake any additional tasks that senior management deems appropriate, i.e., helping with the dish pit if needed.

Customer Service / Communication:

• To support the Conference Service Manager in ensuring that meeting rooms are to a highstandard for all events taking place in the venue.
• To ensure effective communication between all departments with respect to client services.
• To participate in the daily and weekly rota meetings.

Health & Safety:

• To represent the venue as a health and safety officer/fire officer, ensuring that all mandatory checks/fire alarm tests and evacuation drills are carried out as per the safety regulations.
• To participate in monthly health and safety meetings.

General:

• To be available for staff briefings and company events, including attendance at the company
• To be available for weekend work where necessary
• To undertake any reasonable requests for ad hoc duties by the venue team

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

• Generous paid time off, including an extra day off for your birthday
• Participation in our pension scheme with contributions from Convene
• Wellness subsidy to support your wellbeing
• Savings on bikes and equipment through Convene’s Cycle to Work programme
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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