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Room attendant

London Limited

London

On-site

GBP 20,000 - 26,000

Full time

5 days ago

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Job summary

A prestigious hotel in London is seeking a dedicated Room Attendant to uphold excellent cleanliness standards. You'll play a crucial role in enhancing guest experiences by maintaining sparkling rooms and attentive service. This position requires attention to detail, teamwork, and the ability to adapt to diverse tasks.

Benefits

Competitive salary

A supportive team environment

28 holidays including bank holidays

Wellbeing support and workshops

Discounted gym membership

Qualifications

Previous experience as a Room Attendant or in a similar role is preferred.
Ability to provide high standards of cleanliness and comfort.
Flexibility to work various shifts.

Responsibilities

Greet guests warmly and maintain high cleanliness standards.
Clean guest rooms and public areas thoroughly.
Anticipate guest needs and respond promptly to requests.

Skills

Attention to detail

Excellent communication

Teamwork

Education

Experience in luxury hotel or hospitality environment

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Montcalm Royal London House

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Overview

Montcalm Royal London House are looking for a hard working and committed Room Attendant to ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a keen attention to detail, ability to provide the highest standards of cleanliness, comfort and presentation within guest rooms and public areas, passion for luxury and the ability to work in a diverse team.

If you have the ability to drive standards and exceed customer’s expectations, we invite you to join our team. You will help to shape the Montcalm Collection’s next chapter and showcase your skills.

Job Specific Duties

Greet hotel guests with a warm welcome and smile.
Thoroughly clean and service guest rooms, suites, and public areas according to the hotel’s high standards.
Replace linens, towels, and amenities with fresh, high-quality items.
Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
Vacuum, dust, polish, and sanitize all surfaces, ensuring a pristine environment for guests.
Undertake “Job of the Day” or spring cleans where necessary.
Respect guest privacy and ensure the “Do Not Disturb” policy is adhered to.
Respond promptly and courteously to guest requests, offering assistance and information as needed.
Anticipate guest needs by preparing rooms with personalized touches, such as arranging pillows, setting the ambiance, and leaving welcome notes.
Deliver any special requests, such as additional amenities or laundry services, with efficiency and a positive attitude.
Monitor and replenish cleaning supplies, amenities, and minibar items in guest rooms.
Any lost property found in the bedrooms must be handed in to the supervisor.
Maintain the cupboards and linen rooms clean and tidy.
Prepare and pack own trolley for the next working day.
Follow the procedures for reject linen and ensure no sub-standard linen is ever used.
Report inventory shortages to the Housekeeping Supervisor to ensure timely restocking.
Properly store and handle all cleaning materials and equipment to maintain a safe and organized work environment.
Ensure your daily work list is signed by your supervisor by at the end of the day.
Adhere to all health and safety regulations, including proper handling and disposal of hazardous materials.
Follow established protocols for the safe use of chemicals and equipment.
Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.
Assist with special projects, deep cleaning, and event preparations as needed.
Communicate effectively with supervisors and peers to ensure smooth daily operations.
Report any maintenance issues to Housekeeping Supervisor.
Participate in the hotel’s sustainability initiatives by using eco-friendly cleaning products and following waste reduction practices.
Encourage and contribute to the hotel’s environmental policies, such as energy conservation and recycling programs.

This job description is designed to outline primary duties and conditions related to the Executive Housekeeper position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.

Key Attributes

Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
Dedication to providing an exceptional guest experience.
Excellent communication and interpersonal skills.
Flexibility to adapt to changing guest needs and preferences.
Knowledge of cleaning products, techniques, and health & safety standards.

Working Conditions

Flexibility to work shifts, including weekends, holidays, and evenings, as required.
Ability to work in a fast-paced, high-pressure environment.
Physical stamina to perform repetitive tasks and lift/move heavy objects.
Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Essential Qualifications

Previous experience as a Room Attendant or in a similar role within a luxury hotel or hospitality environment is preferred.

Benefits

Competitive salary
A supportive, empowering team environment
Benefits platform with various discounts
Wellbeing support, workshops and advice
28 holidays including eight bank holidays, with more holidays after two-year service
Cash-back health benefits, including optical, dental, chiropractor and physio services
Discounted gym membership
Access to Wellbeing platform and sessions, including EAP
Excellent incentive schemes
Awards and Recognition Programme
Annual parties
Regular and ongoing training and development, including leadership workshops
Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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