Claims Technician: Fast-Paced Motor Insurance

ERS Administration Services; Tregof; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Discretionary bonus scheme

Employee assistance programme

Annual holiday buy

Salary sacrifice benefits

Annual benefits reviews

Study support

Job summary

ERS Administration Services is seeking a Claims Technician to join the UK’s largest specialist motor insurer team. The role covers recording new claims, handling enquiries and correspondence, dealing with complaints and authorising payments as appropriate.

You will negotiate settlements fairly and economically, ensuring adherence to policy wording and the Claims Handling Manual, while meeting pre‑agreed targets and continuously improving service and quality standards.

Qualifications

• Respond to customer phone calls and written correspondence in a professional, courteous and efficient manner.
• Establish the circumstances of losses and make indemnity/liability enquiries.
• Negotiate settlements and maintain accurate claim estimates in line with policy wording and procedures.

Responsibilities

• Respond to customer phone calls and correspondence in a professional courteous and efficient manner.
• Establish the circumstances of any loss and making appropriate indemnity/liability/fraud enquiries
• Negotiating settlement of claims in an efficient and economical manner
• Maintain accurate estimates of the claim and apply supplier and policy procedures
• Carry out other reasonable tasks as required by line management.

Skills

Communication skills

Phone etiquette

Interpersonal skills

Articulate

Numerate

Customer experience

Team player

Organised

Job description

ERS Administration Services is seeking a Claims Technician to join the UK’s largest specialist motor insurer team. The role covers recording new claims, handling enquiries and correspondence, dealing with complaints and authorising payments as appropriate.

You will negotiate settlements fairly and economically, ensuring adherence to policy wording and the Claims Handling Manual, while meeting pre‑agreed targets and continuously improving service and quality standards.