Claims Technician

ERS; Swansea; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Employee assistance programme

Annual holiday buy

Salary sacrifice benefits

Annual benefits reviews

Professional qualifications and study

25 days holiday

Job summary

ERS is the UK's largest specialist motor insurer and is seeking a Claims Technician in Swansea to join a fast-paced team delivering excellent service. You will record new claims, handle inquiries, and negotiate settlements efficiently and fairly under policy wording and the Claims Handling Manual.

Work focuses on delivering first-class customer experience, applying FCA/PRA controls, and maintaining accurate claim estimates while using approved suppliers.

Qualifications

• Confident and professional communication skills (oral and written).
• Excellent phone manner.
• Strong interpersonal and relationship building skills.
• Articulate and numerate.
• Significant focus on delivering first-class customer experience.
• Team player.
• Highly organised with the ability to prioritise and deliver.

Responsibilities

• Respond to customer phone calls and correspondence in a professional, courteous and efficient manner.
• Establish circumstances of any loss and make indemnity/liability/fraud enquiries.
• Negotiate settlement of claims in an efficient and economical manner.
• Maintain accurate estimates of the claim and make adjustments where appropriate.
• Ensure use of approved suppliers where appropriate.
• Understand and apply all company policies and procedures to meet SLA and FCA/PRA requirements.
• Carry out other reasonable tasks as required by line management.

Skills

Communication skills

Phone etiquette

Interpersonal skills

Numeracy

Customer service

Team player

Organised

Job description

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

The role of a Claims Technician at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a high-paced and continually evolving team within the UK’s largest specialist motor insurer.

The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers. This includes responsibility for a range of activities including recording new claims, resolving telephone enquiries and dealing with correspondence, handling complaints and authorising payments as appropriate. You will negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure pre-agreed targets and objectives are achieved and constantly strive to improve service and quality standards.

Key responsibilities

• Responding to customer phone calls and correspondence in a professional courteous and efficient manner.
• Establishing the circumstances of any loss and making appropriate indemnity/liability/fraud enquiries
• Negotiating settlement of claims in an efficient and economical manner
• Maintain accurate estimates of the claim making adjustments where appropriate.
• Ensuring use of our approved suppliers where appropriate.
• Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
• Carry out other reasonable tasks as required by line management.

Desirable behavioural attributes

• Confident and professional communication skills (Oral and Written)
• Excellent phone manner
• Strong interpersonal and relationship building skills
• Articulate and numerate
• Significant focus on delivery of a first class customer experience
• Team player
• Highly organised clear ability to prioritise and deliver on allocated tasks
• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support
• A full job description will be foundhere