Claims Technician

All; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

McLarens in Manchester seeks a Claims Technician to join the Support function. You will support Adjusters, manage claim files from setup to conclusion, and ensure timely, accurate reporting and invoicing.

You’ll liaise with insureds and brokers, produce technical reports, and help maintain data integrity. The role requires experience in a fast-paced office environment, strong communication, and the ability to work with multiple stakeholders, with occasional travel as needed.

Qualifications

• Experience in an insurance or loss adjusting environment would be beneficial
• Fast-paced office/administration experience required
• Ability to learn and adapt to systems efficiently
• Organised, methodical, and accurate with strong output quality
• Good knowledge of Word and Excel
• Excellent communication skills and clear, structured language
• Strong stakeholder management and ability to handle multiple priorities
• Comfortable in a high-pressured environment and meeting targets
• Willingness to travel when required

Responsibilities

• Administer new claims: receive instruction, issue acknowledgements, set up files, triage.
• Assist Adjusters with investigation and validation enquiries.
• Control lifecycle of files: diary management, proactive claims handling from setup to conclusion.
• Oversee Adjuster caseloads during leave.
• Liaise with insureds, insurers, brokers and stakeholders for service excellence.
• Produce technical reports for Adjusters in line with standards and timescales.
• Ensure time reporting and billing comply with internal systems.
• Develop and run management information for clients and internal use.
• Ensure compliance with data protection and information security policies.
• Provide account management support where needed.
• Answer incoming calls and resolve queries.
• Invoicing tasks and ad hoc duties as required.

Skills

Insurance claims

Administration

Diary management

Stakeholder management

Communication

Data accuracy

Excel

Word

Education

Tools

MS Word

MS Excel

Job description

Purpose

We currently have an exciting opportunity for a Claims Technician to join our Manchester office.

The opportunity:

Reporting to the Executive Manager, you will be an active member of the Support function within the region with the overall objective of providing effective support to Adjusters, aiding the region’s efficiency and productivity in the handling of commercial claims.

Key Accountabilities

Your responsibilities will include:

• Administration of new claims including receiving instruction, issuing acknowledgements, setting up files and undertaking of risk screening and triaging.
• Working closely with Adjusters to assist with investigation and validation enquiries.
• Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion
• Overseeing Adjuster caseloads when necessary during periods of leave
• Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
• Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
• Ensuring time reporting and billing is compliant with internal standards processing and systems
• Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security
• Account management support where required
• Incoming telephone calls / resolve queries
• Invoicing
• Other ad hoc work as required.

Experience and Qualifications

• Previous experience in an insurance or loss adjusting environment would be beneficial
• You must have experience in a fast-paced office and\/or administration environment
• The ability to learn and adapt to systems effectively and efficiently
• Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output
• Good working knowledge of Word and Excel
• Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
• Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties
• Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
• Thrive in a high-pressured working environment
• Be driven to meet and exceed targets
• Flexible with regards to travel which may be required as and when.

The workplace
Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a
huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services
firm, with a global network that delivers consistently excellent service supported by deep local
expertise.
Our work spans industries and the globe. From disaster relief to aviation, engineering to natural
resources, our people get everything they need to impact lives on a global scale. We take our
development seriously and offer careers that empower our people to strive for bigger goals and
reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an
average of over 20 years' experience.
We’re building a culture where talent shines. Where ambition is everything. And people come first.
It's your career, so why compromise?

What Drives Us:
At McLarens, our commitments shape every experience- for our clients, our people, and the
communities we serve.

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.

The Benefits:

Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought
Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive.
Here’s what else we offer:

• Compensation: Competitive salary and performance-related incentives.

• Development: Access to technical training, global knowledge-sharing, and career growth opportunities.
• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Individual progress, global purpose. It’s all here at McLarens.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.