Claims Technician

RubixHR; Greater London; Hybrid; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Hybrid work

Flexible schedule

Global exposure

Job summary

McLarens invites applications for a Claims Technician within our Private Clients team. You will support Adjusters, manage new claims, triage risk, and help drive the lifecycle from intake to conclusion, including diary management and client liaison.

The role demands prior claims handling experience, progression toward CILA/CII, strong Word/Excel, and excellent stakeholder management in a high-pressure setting.

Qualifications

• Previous claims handling experience including caseload management.
• Working towards CILA/CII qualification.
• Organised with methodical, accurate and analytical approach to work.
• Good working knowledge of Word and Excel.
• Excellent interpersonal and communication skills.
• Strong relationship management with multiple priorities.
• Thrives in a high-pressured working environment and meets targets.

Responsibilities

• Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and triaging risk.
• Assistance to Adjusters with investigation and validation enquiries.
• Manage lifecycle of files, diary management and proactive claim handling from intake to conclusion.
• Oversee Adjuster caseloads during periods of leave.
• Liaise with insured, insurers, brokers and stakeholders to ensure service quality.
• Produce technical reports for Adjusters in line with standards and guidelines.
• Ensure time reporting and billing compliance across processes.
• Develop and run management information for clients and internal use.
• Provide account management support and handle incoming queries.
• Handle invoicing and related tasks.

Skills

Claims handling

Caseload management

Stakeholder management

Communication skills

Time management

Education

CILA/CII qualification in progress

Tools

Word

Excel

Job description

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Due to continued growth and expansion, we have an exciting opportunity for a Claims Technician to join our Private Clients team in a newly formed role.

The opportunity:
Reporting to the Senior Claims Technician, you will provide effective support to Adjusters, aiding the team’s efficiency and productivity in the handling of HNW domestic claims.

Your responsibilities will include:

• Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging
• Working closely with Adjusters to assist with investigation and validation enquiries
• Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion
• Overseeing Adjuster caseloads when necessary during periods of leave
• Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
• Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
• Ensuring time reporting and billing is compliant with internal standards processing and systems
• Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports
• Account management support where required
• Incoming telephone calls / resolve queries
• Invoicing

About you - Knowledge and Experience:

• You must have previous claims handling experience including caseload management
• You must be, or be working towards becoming, CILA/CII qualified
• Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output
• Good working knowledge of Word and Excel
• Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
• Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties
• Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
• Thrive in a high-pressured working environment
• Be driven to meet and exceed targets

The workplace

Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise.

Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years\' experience.

We’re building a culture where talent shines. Where ambition is everything. And people come first. It\'s your career, so why compromise?

What Drives Us:

At McLarens, our commitments shape every experience- for our clients, our people, and the communities we serve.

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.

The Benefits:

Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive.

Here’s what else we offer:

• Compensation: Competitive salary and performance-related incentives.
• Development: Access to technical training, global knowledge-sharing, and career growth opportunities.
• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Individual progress, global purpose. It’s all here at McLarens.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.