Claims Technician

QBE Insurance Group; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance provider in the UK seeks a Claims Technician to provide essential support to the claims team. This role involves maintaining accurate records, addressing client requests, and ensuring efficient claims processing. Ideal candidates will possess strong organizational skills and proficiency in Microsoft applications. The position supports flexible working arrangements, ensuring a work-life balance alongside comprehensive benefits. Applicants must have the right to work in the UK as visa sponsorship is not available.

Benefits

30 days holiday

Flexible working

Pension with employer contributions

Private medical insurance

Family friendly policies

Short term remote work abroad

Cycle-to-Work scheme

Qualifications

• Strong organisational and analytical skill able to prioritise.
• Effective communication skills, both written and verbal.
• Basic understanding of insurance and reinsurance with specific reference to the relevant class of business.

Responsibilities

• Undertake various duties to support internal claims handling teams.
• Secure accurate recording of information adhering to processes.
• Operate a helpline for client care.
• Respond to client requests adhering to service standards.
• Develop working relationships with internal and external stakeholders.
• Maintain databases and documentation of new claims.
• Review status of all outstanding claims.

Skills

Claims Administration

Communication

Critical Thinking

Customer Service

Data Entry

Detail-Oriented

Document Management

Insurance Claims Processing

Intentional collaboration

Managing performance

Microsoft Applications

Prioritization

Problem Solving

Risk Assessments

Time Management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.

Claims Technician

Leeds/Hybrid

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Your new role

• Undertake a range of duties in order to provide effective support to internal claims handling teams
• Adhere to agreed processes and procedures to ensure accurate recording and processing of information
• Operate an effective ‘helpline’ facility to clients in order to provide a high standard of client care
• Respond to client requests in accordance with service standards
• Develop effective working relationships with internal and external stakeholders
• Maintain databases and documentation including the logging of new claims within agreed service levels, in order to allow the Claims team to offer an excellent standard of service
• Conduct a continuous review of the status of all outstanding claims

About You

Strong organisational and analytical skill able to prioritise

Effective communication skills, both written and verbal

Basic understanding of insurance and reinsurance with specific reference to the relevant class of business

Proficiency in Microsoft Excel, Word, and PowerPoint.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from an extensive choice of options to suit you.

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share, and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.

Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

To learn more about our achievements, click here.

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

Application Close Date: 28/01/2026 11:59 PM

How to Apply

To submit your application, click "Apply" and follow the step‑by‑step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.