Claims Technician

Avencia Consulting Services; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading specialty insurer in London is seeking a Claims Technician to support their claims team. This role involves triaging claims, liaising with underwriters, and enhancing service delivery. Candidates with a passion for claims and strong communication skills are encouraged to apply. This position offers hybrid working options and comprehensive benefits, making it an excellent opportunity for career growth.

Benefits

25 days annual leave plus Bank Holidays

Excellent pension scheme

Private medical and dental cover

Opportunities to learn new skills

Qualifications

• Previous insurance experience is beneficial but not required.
• Candidates starting their career in claims are encouraged to apply.

Responsibilities

• Complete daily claims support activities accurately and on time.
• Triaging claims to correct handlers.
• Liaising with underwriters regarding loss details.
• Analysing processes for workflow improvements.

Skills

Passion for claims

Strong written and verbal communication skills

Proficiency in Microsoft Office

Organisational skills

Customer-focused mindset

Education

Minimum A-Level or equivalent

Job description

About us

Avencia are partnered with a leading specialty insurer and Fortune 500 company who are looking to recruit a Claims Technician in their London office.

This role sits within the claims team, where the focus is on delivering an efficient, cost-effective and professional service to brokers and clients. The work you do here will give people the confidence to move forward and seize opportunities, and you\'ll be joining a collaborative global community of problem-solvers.

The role

The claims division is recognised as a market leader in providing professional and responsive services to clients. Working closely with underwriters, the team plays a vital role in ensuring exceptional product delivery and customer service.

With a vision to be the most customer-focused, agile and value-adding claims function in the market, the team has been structured to proactively manage casualty and professional lines claims written out of London and Dublin.

Key accountabilities

• Completing assigned daily claims support activities accurately and on time, including:
  • Triaging claims to correct handlers
  • Issuing acknowledgment letters to brokers
  • Making indemnity and expense payments
  • Liaising with underwriters regarding loss details
  • Requesting updates on inactive files from brokers
• Understanding departmental service standards, systems, workflows and reports to support high-quality service delivery.
• Analysing processes and technology to provide insights and recommendations for workflow improvements.
• Identifying opportunities to enhance efficiency and customer service.

Skills & experience

• A genuine passion for claims - previous insurance experience would be beneficial, but candidates starting their career in claims are encouraged to apply.
• Minimum A-Level (or equivalent) education.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Access, Outlook).
• A team player with strong organisational skills and a proactive attitude.
• Customer-focused mindset with an appreciation for the importance of quality, clarity and speed of service.

Benefits

• Hybrid working (3 days in office / 2 days from home)
• 25 days annual leave plus Bank Holidays, with options to buy/sell additional leave.
• Excellent pension scheme, private medical and dental cover, life assurance, travel insurance, income protection, and season ticket loan.
• Opportunities to learn new skills and progress your career, supported by a collaborative and forward-thinking organisation.