Claims Team Manager - Professional Lines and Financial Lines

Travelers; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join a leading insurance company as a Claims Team Manager in London. Lead a team handling diverse claims while driving growth and enhancing service delivery. Ideal for an experienced leader with strong communication and team-building skills. Enjoy a hybrid work model and comprehensive benefits.

Benefits

Private Medical Insurance

Retirement Contributions

25 Days Holiday Entitlement

Wellness Programme

Volunteer Encouragement

Qualifications

• Experience in claim handling and management.
• Knowledge of metrics and KPIs for outcomes.

Responsibilities

• Build and maintain a high-performance team.
• Implement claim strategy for service delivery.
• Lead continuous improvement initiatives.

Skills

Change Management

Performance Improvement

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Target Openings

1

What Is the Opportunity?

We are currently recruiting for a Claims Team Manager to lead our Bond & Speciality Insurance team based in our London office.

This is an exciting opportunity to lead a group of Claim Professionals handling a diverse portfolio of Professional & Financial lines claims, including Professional Indemnity (PI), Directors & Officers (D&O), Financial Institutions (FI), and Transactional Liability/Warranty & Indemnity (W&I) matters. This role is pivotal to driving the continued growth and evolution of the claims handling function, as the company enhances its propositions and strengthens its market presence.

We’re seeking a confident and inspiring leader with proven expertise in managing professional indemnity and financial lines claims. The ideal candidate will have a strong track record of building and developing high-performing teams, with the ability to coach, motivate, and support career growth. Exceptional communication skills are key, ensuring the team is aligned with the company’s vision and understands how their contributions drive long-term success. The role demands someone who can make data-driven decisions, objectively assess performance, and implement tailored improvement strategies. This is a fantastic opportunity for an experienced leader to make a significant impact without the need for extensive managerial training.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full-time employees working three days a week in the office and two days at home (or pro-rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

1. Build and maintain a high-performance team.
2. Help to create an environment that values and rewards our people’s engagement in our culture.
3. Hold individuals to account, ensuring transparency and accountability.
4. Implement the overall claim strategy for delivering a right touch claim service.
5. Be an integral part of a continuous improvement environment seeking out opportunities to evolve our value propositions.
6. Maintain partnerships across the organisation and be able to influence senior leaders, be open to change and comfortable operating in an environment of continuous improvement. You should be flexible, anticipate department needs ensuring that your team is connected to the goals of the organisation.
7. Provide direction and effectively lead by example to ensure that your team are energised to deliver success.

Be committed, connected, creative, and energized – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.

What Will Our Ideal Candidate Have?

• Experience of change management is a distinct advantage.
• Experience of managing performance improvement programmes.

What is a Must Have?

• Experience in claim handling and/or the management of claim handling as a service.
• General knowledge of using metrics and KPIs to deliver successful outcomes.
• General knowledge and experience in engaging with business stakeholders and building successful strategies.
• Thorough knowledge of and experience in handling claim processes and procedures.
• Experience in managing teams.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.