Claims Team Manager - Professional Lines and Financial Lines

Travelers Insurance Co. Ltd.; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player seeks a Claims Team Manager to lead a dynamic team in London. This pivotal role involves managing a diverse portfolio of Professional & Financial lines claims, including Professional Indemnity and Directors & Officers. The ideal candidate will inspire and develop a high-performing team, ensuring alignment with the company’s vision. You will have the opportunity to drive continuous improvement and influence senior leaders while fostering a culture of accountability and engagement. Join a company that values innovation and collaboration, and make a significant impact on the claims handling function.

Benefits

Private Medical Insurance

Retirement Contribution

25 Days Holiday Entitlement

Wellness Programme

Volunteer Encouragement

Qualifications

• Proven expertise in managing professional indemnity and financial lines claims.
• Strong track record of building and developing high-performing teams.

Responsibilities

• Build and maintain a high-performance claims team.
• Implement overall claim strategy for delivering effective service.
• Lead by example to energize the team for success.

Skills

Change Management

Performance Improvement

Team Management

Claim Handling

Stakeholder Engagement

Metrics and KPIs

Job description

Claims Team Manager - Professional Lines and Financial Lines

Join to apply for the Claims Team Manager - Professional Lines and Financial Lines role at Travelers Europe.

Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration.

What Is the Opportunity?
We are currently recruiting for a Claims Team Manager to lead our Bond & Speciality Insurance team based in our London office. This is an exciting opportunity to lead a group of Claim Professionals handling a diverse portfolio of Professional & Financial lines claims, including Professional Indemnity (PI), Directors & Officers (D&O), Financial Institutions (FI), and Transactional Liability/Warranty & Indemnity (W&I) matters. This role is pivotal to driving the continued growth and evolution of the claims handling function.

We’re seeking a confident and inspiring leader with proven expertise in managing professional indemnity and financial lines claims. The ideal candidate will have a strong track record of building and developing high-performing teams, with the ability to coach, motivate, and support career growth. Exceptional communication skills are key, ensuring the team is aligned with the company’s vision and understands how their contributions drive long-term success.

What Will You Do?

• Build and maintain a high-performance team.
• Help to create an environment that values and rewards our people’s engagement in our culture.
• Hold individuals to account, ensuring transparency and accountability.
• Implement the overall claim strategy for delivering a right touch claim service.
• Be an integral part of a continuous improvement environment seeking out opportunities to evolve our value propositions.
• Maintain partnerships across the organisation and be able to influence senior leaders.
• Provide direction and effectively lead by example to ensure that your team are energised to deliver success.

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.

What Will Our Ideal Candidate Have?

• Experience of change management is a distinct advantage.
• Experience of managing performance improvement programmes.

What is a Must Have?

• Experience in Claim handling and or the management of Claim handling as a service.
• General knowledge of using metrics and KPIs to deliver successful outcomes.
• General knowledge and experience in engaging with business stakeholders and building successful strategies.
• Thorough knowledge of and experience in the handling Claim processes and procedures.
• Experience in managing teams.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization.