Technical Claim Manager

Travelers; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading insurance company is seeking a Technical Claim Manager to join their London or Manchester team. The role involves managing claims, providing strategic guidance, and ensuring high standards of customer service. Ideal candidates will have expertise in Financial Lines claims, strong communication skills, and a commitment to continuous improvement. The position offers a collaborative environment focused on innovation and professional growth.

Benefits

Private Medical Insurance

Retirement contributions

25 days holiday entitlement

Wellness Programme

Volunteer Encouragement

Qualifications

• Experience in Claim handling and management.
• Knowledge of Directors & Officers and Financial Institutions claims.
• Ability to use metrics and KPIs for outcomes.

Responsibilities

• Manage technical performance of Claim Professionals.
• Implement claim strategy for optimal service.
• Support senior claim managers on complex claims.

Skills

Advanced communication Skills

Advanced conflict resolution skills

Excellent analytical and problem solving skills

Education

Legal Practice Course (LPC)

Bachelor of Laws (LL.B)

Tools

Impact

Word

Excel

Outlook

Job description

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Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

What Is the Opportunity?

We are recruiting for a Technical Claim Manager to join our team based in London or Manchester.

In this role you will support business by being a technical and strategic resource to resolve claims, build and maintain productive relationships with claim personnel, underwriters, agents, and brokers. Interact and collaborate with colleagues and other critical internal/external business associates. Ensure that our claims are being resolved to the highest standard and delivering a superior customer experience.

In this role, you will be responsible for supporting the operational and tactical management of our claims file portfolio. You’ll provide general supervision, as well as technical and strategic guidance, to Claims Professionals within the Bond & Specialty Claims department. Your ability to identify emerging trends—through the collection and analysis of management information, along with close engagement with frontline claims handling—will be essential. You should have a strong understanding of claims handling practices across Financial Lines products, with particular expertise in Directors & Officers, Financial Institutions, and Transactional Liability. Clear and effective communication is vital, as you’ll need to convey complex claims issues in a way that business partners can easily understand.

What Will You Do?

• Review and manage the technical performance of Claim Professionals, including monthly Quality Assessment file audits to review compliance with Best Practice Guidelines
• Implement the overall claim strategy for delivering a right touch claim service.
• Be an integral part of a continuous improvement environment seeking out opportunities to evolve our value propositions and the identification of training needs
• Build partnerships across the organization and be able to influence senior leaders, be open to change and comfortable operating in an environment of continuous improvement
• Provide targeted feedback and clear evidence to ensure that your recommendations or directions help to deliver success.
• Provide additional support to claim professionals to assist in investigating / evaluating and resolving all claims.
• Work with the team managers to ensure we implement and deliver on our individual, case specific, file strategy to drive optimal outcomes on every claim file.
• Support and work alongside senior claim managers to strategise and report on large reserve adjustments and high-exposure/high sensitivity losses on complex claim files including involvement in technical claim committees and quarterly watchlist reviews.
• Reporting to senior management and Business Partners of new claim notices and those cases with the potential for significant reserve development.
• Support the mentoring of less experienced colleagues in developing and implementing claim resolution strategies.
• Recognize issues with broader implications to business unit and Travelers and communicate to stakeholders and Claims Management
• Consideration and management of external vendor resources on claims files.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Experience/knowledge of Directors & Officers, Financial Institutions and Transactional Liability claims desirable with the ability to undertake detailed coverage & strategy analysis
• Experience/Knowledge of Lloyd’s of London Market desirable
• Advanced communication Skills – Excellent verbal/written communication, presentation and interpersonal skills with the ability to communicate tactfully and provide effective coaching.
• Advanced conflict resolution skills.
• Flexibility and openness to others’ points of view.
• Quickly builds credibility and engenders trust.
• Comfortable with ambiguity.
• Demonstrated ability to work well under pressure.
• Comfortable in providing performance feedback.
• Excellent analytical and problem solving skills.
• Demonstrated Project Management and organizational skills.
• Solid computer skills including Impact, Word, Excel, Outlook, and the ability to learn new software programs as needed.
• Flexibility and team orientation to achieve unit goals.
• Detail oriented.
• Advanced level ability to analyse risk and to take corrective action.
• Legal Practice Course (LPC), Bachelor of Laws (LL.B) or other Legal qualification desirable.

What is a Must Have?

• Experience in Claim handling and or the management of Claim handling as a service.
• Good knowledge of using metrics and KPIs to deliver successful outcomes.
• Experience in engaging with business stakeholders and building successful strategies.
• Thorough knowledge of and experience in Claim handling processes and procedures.
• Experience in managing performance improvement programmes with teams and individuals.
• Capable of using data to support recommendations.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst and Consulting

• Industries

  Insurance

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