Claims Team Leader – RTA / Fast Track

CRA Legal; West Yorkshire; Hybrid; GBP 31,000 - 40,000; Full time

Job summary

A personal injury practice in Wakefield is seeking a Claims Team Leader for their RTA / Fast Track division. The ideal candidate will have proven experience handling RTA claims and will be responsible for managing team performance, conducting reviews, and ensuring compliance with standards. This role supports professional growth, offering hybrid working arrangements and competitive salary ranging between £31,926 and £39,907 depending on experience. If you enjoy a leadership role in a supportive environment, this could be your next opportunity.

Qualifications

• Proven experience handling RTA / Fast Track Personal Injury claims.
• Experience with Part 7 litigation and/or MOJ Portal.
• Strong communication and leadership skills.

Responsibilities

• Deliver agreed financial targets and team KPIs.
• Conduct regular 1-2-1s, appraisals and performance reviews.
• Coach, mentor and develop team members.

Skills

RTA / Fast Track Personal Injury claims

Performance data analysis

Team leadership

Strong communication skills

Technical knowledge of Fast Track procedures

Job description

Role: Claims Team Leader - RTA / Fast Track
Location: Wakefield (Hybrid - minimum 2 days per week office-based)
Salary: £31,926 - £39,907
Contract: Full-time | Permanent

CRA Consulting is working with a well-established personal injury practice to recruit a Claims Team Leader into their Fast Track / RTA division. This role would suit an experienced RTA Fee Earner or existing Team Leader who enjoys a blend of people management, technical supervision and operational delivery, and is looking to take the next step in a structured, supportive environment.

The Opportunity

You will support the Team Manager / Head of Fast Track, taking responsibility for the day-to-day performance, development and technical supervision of a team of RTA fee earners and administrative staff. The role plays a key part in ensuring consistent client service, strong financial performance and adherence to KPIs, while maintaining high standards of compliance and case quality.

Key Responsibilities

• Deliver agreed financial targets and team KPIs
• Conduct regular 1-2-1s, appraisals and performance reviews
• Monitor team performance using MI and SLA data
• Oversee telephony standards and call performance
• Manage and resolve client complaints in line with regulatory requirements
• Ensure compliance with SRA rules, DPA and internal procedures
• Provide technical guidance on RTA / Fast Track PI matters (litigated and non-litigated)
• Support litigation strategy and continuous improvement initiatives
• Coach, mentor and develop team members
• Assess training needs and support ongoing development
• Lead monthly team performance meetings
• Maintain oversight of billing, compliance and file management standards

About You

• Proven experience handling RTA / Fast Track Personal Injury claims
• Experience with Part 7 litigation and/or MOJ Portal (Stages 1-3)
• Exposure to OIC and Intermediate Track cases
• Strong technical knowledge of Fast Track procedures and costs
• Interest in or experience of supervising and developing colleagues
• Confident working with performance data and MI
• Strong communication, organisation and leadership skills
• Resilient and professional approach in a fast-paced environment

Working Pattern & Package

• Salary of £31,926 - £39,907 (dependent on experience)
• Hybrid working - minimum 2 days per week in the Wakefield office
• Monday to Friday, 9:00am - 5:00pm (1-hour lunch)
• Stable and well-supported team structure

Development & Progression

This firm offers genuine opportunities for long-term development, including progression into senior leadership or specialist roles, supported by structured training and clear performance frameworks.

Interested?

If you are an experienced RTA Fee Earner looking to step into a Team Leader role, or an existing supervisor seeking a fresh challenge, I would welcome a confidential discussion.
Rob Addy - CRA Consulting
? 07378 123456
?? [e-mail]