Claims Support Specialist

Jobwise Ltd; Blackburn; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

23 days’ holiday + bank holidays

Birthday day off

Private healthcare

Pension scheme

Life insurance

Bonus scheme

Perkbox rewards

Free on-site parking

Job summary

Jobwise Ltd in Blackburn is seeking a Customer Claims Handler to join a growing team. You’ll be the point of contact for clients, handling enquiries, progressing claims and providing a professional, helpful service throughout the claims journey.

The role offers a salary of 27,000 and an excellent benefits package, with opportunities to develop your customer service experience and grow with a supportive employer.

Qualifications

• Previous telephone-based customer service experience.
• Confident communicating with customers.
• Good written and verbal communication skills.
• General IT skills and the ability to maintain accurate records.
• Comfort handling difficult conversations in a busy environment.

Responsibilities

• Handle inbound and outbound calls, emails and client enquiries.
• Manage and progress claims throughout the claims journey.
• Understand client concerns, provide clear information and resolve queries.
• Take ownership of issues and escalate where appropriate.
• Keep accurate client records and update case management systems.

Skills

Telephone support

Customer service

Communication

Record keeping

Tools

CRM software

Job description

Jobwise Ltd in Blackburn is seeking a Customer Claims Handler to join a growing team. You’ll be the point of contact for clients, handling enquiries, progressing claims and providing a professional, helpful service throughout the claims journey.

The role offers a salary of 27,000 and an excellent benefits package, with opportunities to develop your customer service experience and grow with a supportive employer.