Customer Claims Handler

Cummins Mellor; Blackburn; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Perkbox membership – employee perks

23 days holiday + 8 bank holidays

Pension contributions

Life insurance

Private medical insurance after 1 year

Company social events

Paid volunteering days

Birthday off

Job summary

Cummins Mellor Group in Blackburn is seeking a Customer Claims Handler to deliver a professional, customer-focused service and support clients through their journey with care.

You will handle inbound and outbound calls, update claim files in the CRM, and escalate issues as needed, contributing to accurate records and compliant service.

Qualifications

• Experience on the phone – incoming and outgoing calls (2 years desirable but not essential)
• Good communication skills – verbal and written
• Basic admin skills – updating claim files and CRM system
• Confident and resilient
• Ability to handle difficult conversations
• Experience in finance/claims/legal sectors desirable but not essential
• Awareness of compliance and regulatory standards (advantageous)

Responsibilities

• Taking ownership of enquiries and working towards positive outcomes for clients.
• Delivering a professional, customer-focused service while maintaining high standards of quality and compliance.
• Identifying and escalating issues where appropriate.
• Providing clear, accurate information and resolving client queries.
• Maintaining accurate client records and updating case management systems.
• Managing and progressing client claims throughout the claims journey.
• Handling inbound and outbound calls, emails and client enquiries.

Skills

Phone experience

Communication skills

Basic admin

Confident & resilient

Handling difficult conversations

Compliance awareness

Tools

CRM system

Job description

Location: Blackburn Full-Time | Permanent

Join a Business That Puts People First

Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re currently recruiting for a proactive and empathetic Customer Claims Handler to join a well-established and growing legal services organisation.

This is a fantastic opportunity to build a rewarding career within a professional environment, where your communication skills and attention to detail will have a direct impact on client outcomes.

The Role: What You’ll Be Doing

As a Customer Claims Handler, you’ll act as the key point of contact for clients, supporting them throughout their journey with professionalism and care.

• Taking ownership of enquiries and working towards positive outcomes for clients.
• Delivering a professional, customer-focused service while maintaining high standards of quality and compliance.
• Identifying and escalating issues where appropriate.
• Providing clear, accurate information and resolving client queries.
• Maintaining accurate client records and updating case management systems.
• Managing and progressing client claims throughout the claims journey.
• Handling inbound and outbound calls, emails and client enquiries.

About You: What You’ll Bring

We’re looking for someone who thrives in a fast-paced environment and enjoys building strong client relationships.

• Experience on the phone – incoming and outgoing calls (2 years desirable but not essential)
• Good communication skills – verbal and written
• Basic admin skills – the role involves updating claim files and CRM system
• Confident and resilient
• Ability to handle difficult conversations
• Experience in finance/ claims/ legal sectors desirable but not essential
• Awareness of compliance and regulatory standards (advantageous)

What’s in It for You?

• Salary - £27,000
• In Office role - 9am - 5pm (Monday - Friday)
• Employee Assistance Programme (EAP)
• Perkbox membership – access to a wide range of employee discounts
• 23 days holiday + 8 bank holidays, increasing with length of service
• Pension contributions
• Life insurance (death in service)
• Private medical insurance after 1 year of service
• Company social events twice a year
• Paid volunteering days
• Your birthday off every year