Claims & Stakeholder Operations Manager

Northern Ireland Electricity Networks Limited; United Kingdom; Remote; GBP 38,000 - 52,000; Full time

Job summary

Northern Ireland Electricity Networks Limited is seeking a Claims Administration Manager to oversee claims processes within the electricity transmission and distribution network context. The role focuses on engaging with customers and stakeholders, interpreting costs, and ensuring accurate data analysis.

The successful candidate should demonstrate strong numerical skills, IT proficiency (MS Office), and experience handling technical or financial claim assessments.

Qualifications

• A minimum of 3 years experience in a role that required engagement with Customers, Internal and External Stakeholders, Legal Professionals and Insurance Providers.
• Practical understanding of the types of assets associated with electricity transmission and distribution networks.
• Proven ability to interpret technical damage assessments and/or complex financial cost breakdowns.
• Good numerical skills including the ability to analyse and interpret data effectively.
• Developed IT skills with a good working knowledge of Microsoft Office.

Skills

Customer engagement

Stakeholder management

Legal liaison

Insurance liaison

Asset knowledge

Damage assessment interpretation

Numerical analysis

Microsoft Office

Tools

SAP ISU

Microsoft Office

Job description

Northern Ireland Electricity Networks Limited is seeking a Claims Administration Manager to oversee claims processes within the electricity transmission and distribution network context. The role focuses on engaging with customers and stakeholders, interpreting costs, and ensuring accurate data analysis.

The successful candidate should demonstrate strong numerical skills, IT proficiency (MS Office), and experience handling technical or financial claim assessments.