Claims Handler - Investigate, Negotiate & Resolve

Cornerstone; Glasgow; Hybrid; GBP 37,000 - 39,000; Full time

Benefits offered by this job

Pension plan

Enhanced maternity leave

Life assurance

HolidayPlus

Virtual GP & EAP and discounts

Job summary

SGN is seeking a Claims Handler (12-Month FTC) to manage public liability and recovery claims from Glasgow. You will handle caseloads, investigate, negotiate, settle and maintain accurate records.

The role emphasises customer service, compliance with policies and legal frameworks, and collaboration with legal support and stakeholders. A strong attention to detail and excellent communication are essential.

Qualifications

• Understanding of insurance principles, products and claims processes.
• Experience handling claims, including exposure to defendant and claimant litigation.
• Strong attention to detail with accurate records and data management.
• Excellent communication and interpersonal skills with stakeholders.
• Proven ability to influence, challenge and negotiate with sound judgement.
• Strong organisational skills managing multiple cases in a fast-paced environment.

Responsibilities

• Receive, record, and acknowledge new claims, reviewing for completeness and coverage.
• Investigate, negotiate, settle, and maintain accurate records of claims, managing own caseload and escalating as needed.
• Work with legal support to resolve disputes.
• Authorise and approve claims in line with policies and legal frameworks (NSRWA 1991, Gas Act 1986).
• Follow best practices, adhere to policies and legal frameworks, and stay updated with relevant Case Law.
• Respond to inquiries about the claims/recovery process, providing clear and timely information.
• Provide excellent customer service, offering regular updates and promptly resolving issues.
• Build and maintain strong relationships with stakeholders and customers.
• Handle MoJ Portal Claims.
• Identify and pursue recovery opportunities, maximising recovery items and maintaining accurate records.
• Prepare reports on claim status and recovery performance, tracking KPIs.
• Identify risks, issues, or exceptions related to claims/recovery analysis.
• Support development of the claims management team and documentation.
• Identify opportunities to streamline processes and drive efficiencies.

Skills

Insurance knowledge

Claims handling

Attention to detail

Communication

Negotiation

Organisation

Job description

SGN is seeking a Claims Handler (12-Month FTC) to manage public liability and recovery claims from Glasgow. You will handle caseloads, investigate, negotiate, settle and maintain accurate records.

The role emphasises customer service, compliance with policies and legal frameworks, and collaboration with legal support and stakeholders. A strong attention to detail and excellent communication are essential.