Claims Handler (FTC)

Cornerstone; Glasgow; Hybrid; GBP 37,000 - 39,000; Full time

Benefits offered by this job

Pension plan

Enhanced maternity leave

Life assurance

HolidayPlus

Virtual GP & EAP and discounts

Job summary

SGN is seeking a Claims Handler (12-Month FTC) to manage public liability and recovery claims from Glasgow. You will handle caseloads, investigate, negotiate, settle and maintain accurate records.

The role emphasises customer service, compliance with policies and legal frameworks, and collaboration with legal support and stakeholders. A strong attention to detail and excellent communication are essential.

Qualifications

• Understanding of insurance principles, products and claims processes.
• Experience handling claims, including exposure to defendant and claimant litigation.
• Strong attention to detail with accurate records and data management.
• Excellent communication and interpersonal skills with stakeholders.
• Proven ability to influence, challenge and negotiate with sound judgement.
• Strong organisational skills managing multiple cases in a fast-paced environment.

Responsibilities

• Receive, record, and acknowledge new claims, reviewing for completeness and coverage.
• Investigate, negotiate, settle, and maintain accurate records of claims, managing own caseload and escalating as needed.
• Work with legal support to resolve disputes.
• Authorise and approve claims in line with policies and legal frameworks (NSRWA 1991, Gas Act 1986).
• Follow best practices, adhere to policies and legal frameworks, and stay updated with relevant Case Law.
• Respond to inquiries about the claims/recovery process, providing clear and timely information.
• Provide excellent customer service, offering regular updates and promptly resolving issues.
• Build and maintain strong relationships with stakeholders and customers.
• Handle MoJ Portal Claims.
• Identify and pursue recovery opportunities, maximising recovery items and maintaining accurate records.
• Prepare reports on claim status and recovery performance, tracking KPIs.
• Identify risks, issues, or exceptions related to claims/recovery analysis.
• Support development of the claims management team and documentation.
• Identify opportunities to streamline processes and drive efficiencies.

Skills

Insurance knowledge

Claims handling

Attention to detail

Communication

Negotiation

Organisation

Job description

Claims Handler (12-Month FTC)

Glasgow | £37.4k - £39.2k per annum (dependent on skills and qualifications)

Full-time

Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.

At SGN, we rely on effective claims management to ensure claims are investigated, managed and resolved fairly, efficiently and in line with company policies and regulatory requirements. As a Claims Handler, you'll be responsible for managing public liability and/or recovery claims, providing a high-quality service.

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

• Receive, record, and acknowledge new claims, reviewing for completeness and coverage.
• Investigate, negotiate, settle, and maintain accurate records of claims, managing own caseload and escalating as needed.
• Work with legal support to resolve disputes.
• Authorise and approve claims in line with policies and legal frameworks (NSRWA 1991, Gas Act 1986).
• Follow best practices, adhere to policies and legal frameworks, and stay updated with relevant Case Law.
• Respond to inquiries about the claims/recovery process, providing clear and timely information.
• Provide excellent customer service, offering regular updates and promptly resolving issues.
• Build and maintain strong relationships with stakeholders and customers.
• Handle MoJ Portal Claims.
• Identify and pursue recovery opportunities, maximising recovery items and maintaining accurate records.
• Prepare reports on claim status and recovery performance, tracking KPIs.
• Identity and raise risks, issues, or exceptions related to claims/recovery analysis.
• Support the development of the claims management team and documentation.
• Identify opportunities to streamline processes and drive efficiencies.

What you will need

• Understanding of insurance principles, products and claims processes.
• Experience handling claims, including exposure to both defendant and claimant litigation.
• Strong attention to detail with the ability to maintain accurate records and data.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with a wide range of stakeholders.
• Proven ability to influence, challenge and negotiate, using sound judgement to achieve positive outcomes
• Strong organisational skills, with the ability to manage multiple cases and priorities in a fast-paced environment.

Not sure you meet every requirement?

Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.

Why SGN?

SGN leads pioneering research and development for a net-zero energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.

About us | Benefits | Diversity and inclusion

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.